Villaflair - Torrevecchia

Location was good.

The villa itself has potential but it was very dusty and not properly cleaned. From the listing, we understood that the entire villa had AC, but in reality, only the 2nd floor did. Because of that, there was no air circulation to help air out the musty and dusty rooms on the 1st floor, so we ended up only using the 2nd floor. The most disappointing part, however, was the host’s attitude. When I informed him that we were unhappy with the cleanliness and planned to check out 1 night early, he responded in a rude and defensive manner—he accused me of not being sincere....and saying this is not how I should be handling myself....that it doesn't work this way....that I'm being weird... saying "buy hey, people are different". Instead of being nice, he attacked my character, which was unnecessary and unprofessional. The professional response would have been, “So sorry to hear that the villa is not cleaned to your standard or liking. I will send housekeeping tomorrow morning — please let her know what needs attention. We’d like to try to fix this issue. Unfortunately, our policy doesn’t allow for refunds, but we understand if you still choose to check out 1 night early.” I confirmed that I would be checking out 1 night early regardless of refund, but the next morning when he came to meet me, he was still defensive and argumentative.... Overall, the villa itself was nice, just not well cleaned. But the host’s unpleasant behavior made our stay very disappointing.