AC Hotel Chicago Downtown

The location was fabulous. Breakfast was mediocre at best. Had to wait till the end of the meal to have sausage.

The hotel claims to accept people with disabilities. Not true. We arrived on a Friday at around 5pm, I informed the front desk we were there with our 2 autistic granddaughters and their emotional support mini goldendoodle. 4 hours later while my husband and I were out enjoying our 40th Anniversary one of my granddaughters had a mental meltdown at bedtime (due to a different environment) it lasted approximately 15-20 minutes till she was calm by her dad and uncle and ready for sleep. During which time their security guard came pounding on the door stating "if I have to come back up here I will throw all of you out of this hotel". Keep in mind it was 26 degrees at the time and 9pm on a Friday night. (Noise complaint that turned out to be unsubstantiated and changed to the security guard was walking by. 2 different stories for one incident).They claim they are pet friendly. Not true. Pet friendly if your pet doesn't EVER make a peep. One occasion we had been gone for 15 minutes when I got a call stating our dog had been barking for hours, we turned and went back to a sleeping dog. Second time while eating breakfast at the hotel I received a call stating the neighbor stated our dog was "whining" uncontrollably. My son was in the shower while our dog was asleep. This hotel is neither pet friendly nor accepting of people with disabilities. Although the hotel comped 2 nights at departure and gave us some food vouchers for cold breakfast that was suppose to be hot, it didnt change the fact due to the incident and threat made to our children and our granddaughters, my husband and I were not able to have any time to ourselves to enjoy Chicago for our Anniversary. Regardless, no hotel or business should threaten to put a 9 and 12 year old autistic children on the sidewalks of Chicago.

The property was very clean and welcoming and near a lot of places.

I liked everything.

I liked that it was closed to some things but not as close to everything that we wanted to do like we thought.

Had trouble getting into the room, door lock was not working properly and was loose. Room small and had little storage area. Room had no views Floors poorly laid,bathroom door did not have a lock,swimming pool moldy and only 3 feet to 3 and a half feet deep. Beds very uncomfortable and not a lot to offer. Overall would not recommend to family or friends.

Location is excellent. Staff was responsive and accommodating.

Posizione Pulizia

location, room

service,