Casa Mateo Hotel Boutique

Location was great. Beautiful courtyard. Parking .

Room wasn’t very clean. It was cold and noisy. Great location, but extremely overpriced for the off season. We missed the first night of our reservation because there was a tropical cyclone warning on the weather app. We weren’t offered any exception to the refund policy- so we ended up paying $400 usd for one night.

Rooms have a luxury feel and location was amazing

The team needs more initiative regarding their role guiding you when check in. They are concern about the payment but not showing you the facilities or explain how things work. They assist but you have to ask every time

The buildings an location

No A/C

Great location steps away from the center of the town.

Our standard room was way more expensive than most other hotels in Mexico of this range, and we expected a lot more. Staff seemed poorly trained and the hotel living on its laurels. The photos on booking lead you to believe you'll have a better room. We've had much better rooms for half the price. The lights were so bright we couldn't use them, like spotlights.

La atencion y la comida espectacular

location

Beautiful facilities with a rooftop restaurant and gorgeous views. Good food. Room and bed comfortable and cozy.

Nothing.