SUJÁN The Serai Jaisalmer

Wonderful surrounding, tasteful property with extremely friendly staff and outstanding atmosphere.

Suján - The Serai is a beautifully secluded oasis near Jaisalmer, offering a unique blend of luxury, nature, and cultural immersion. The property’s serene location, surrounded by picturesque scenery and an abundance of birdlife, is a treat for nature lovers. The spacious and impeccably maintained tents showcase the brand’s commitment to excellence, while the attentive housekeeping, such as neatly folding my crumpled clothes, added a personal touch. The cycling tour was a highlight, offering an unforgettable sunrise, a visit to an ancient temple, and a peaceful birdwatching experience at a lake. The service was warm and meticulous, with special thanks to Mr. Megh, Mr. Siddharth Jyoti, and Mr Rajesh (yoga instructor) for their hospitality. Pre-arrival preparations, WhatsApp chat service, and thoughtful welcomes and goodbyes made the stay seamless. The food quality was excellent, and I appreciated the property’s focus on community development, evident in the boutique and local decor.

However, some aspects fell short, especially considering the premium price of around $1000 per night. The spa, yoga, and airport transfer rates felt excessive, and the unheated pool was a missed opportunity in cooler weather. While the concept of tents was charming, the absence of locks and basic amenities like a TV and telephone raised concerns. The gym equipment seemed outdated, and the outdoor cinema offerings were uninspiring. During the cycling tour, a deflated tire disrupted the experience, which could have been avoided with better preparation. Overall, while Suján - The Serai is a remarkable property with immense potential, addressing these issues would elevate the experience to perfection.

The tents were great, staff was extremely nice and friendly., excellent food. Great experience

Spa was closed, work out area not great

The breakfast was good , the local food was very mediocre

This property caters to the expats esp for food . The food needs major lifting up . The staff said they were busy and forgot what we asked for . I had to get back to them all the time , not courteous and have no sense of hospitality