Élégant Appartement à Centre-ville Kenitra

C une arnaque

Dear Booking.com Support Team, I am writing to formally report a serious issue regarding a recent reservation I made through your platform, and to urgently request a full refund. I made a reservation for an apartment on Booking.com under the reservation number [Reservation Number]. Shortly after confirming the booking, an amount of 750 MAD was deducted from my bank account. However, after the payment was made, I discovered that the phone number provided for the property is incorrect and unreachable. I attempted several times to contact the property owner, but all my calls failed. This raised serious concerns. After further verification, I strongly believe that this listing is fraudulent and that I have been a victim of a scam. The contact details are false, and there is no legitimate way to reach the host or access the accommodation. I trusted Booking.com as a reliable and secure platform, and I would not have made this payment if I had known that the listing was suspicious or unsafe. This situation has caused me financial loss, stress, and inconvenience. I kindly ask you to: Investigate this property immediately Cancel the reservation Refund the full amount of 750 MAD to my original payment method as soon as possible Please let me know if you need any additional information, screenshots, or proof from my side. I am ready to cooperate fully to resolve this matter. I hope Booking.com will handle this issue professionally and protect its customers from fraudulent activities. Thank you for your time and support. I look forward to your prompt response. Kind regards,