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7.4 / 10 Guest Rating

Luxury Waterfront Haven On Viaduct Harbour

99 Customs Street West 2D, Auckland, nz

Luxury Waterfront Haven On Viaduct Harbour - main view

About the Property

Prime Location near Major Attractions
Luxurious Amenities and Facilities
Breathtaking Sea Views with Balcony

To book your stay at Luxury Waterfront Haven On Viaduct Harbour, experience luxury and convenience in Auckland's prime location!

Facilities & Amenities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Heating
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Private parking

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

This property does not accommodate bachelor(ette) or similar parties. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

7.4
Very Good11 verified reviews
AI Summary

Guests highly rate the excellent location and frequently praise the easy sleeping arrangements.

Categories

Cleanliness6.7
Service7.7
Location8.7
Room Quality7.2
Amenities7.2
Value for Money7.2
Food and Beverage7.2
Overall Experience7.2

Select topics to read reviews

R
RebeccaauAU
Verified booking
family_with_children
Standard Room
Stayed in May 19, 2026

"Exceptional"

9.0

Great location, right on Viaduct Harbour. Walking distance to restaurants and ferries to explore the city.

Helpful?
C
ChantellenzNZ
Verified booking
extended_group
Standard Room
Stayed in Mar 29, 2026

"Exceptional"

10.0

Great location. Comfy beds, car park.

Little bit more attention to cleaning needed,

Helpful?
G
GregauAU
Verified booking
extended_group
Standard Room
Stayed in Mar 20, 2026

"Some small but important fixes could make it great. Currently disappointing after having high hopes"

6.0

Great location. Facilities present but need attention, especially the main bed, pillows and shower. Other then that with things fixed it would be great. Bar outside lively but not really an issue for us as expected for location, which suited us as needed regular ferry use over to Devonport.

Shower wouldn't stop leaking and a few ugly cosmetic DIY patch jobs, but really the only big issue was that the main bed is beyond dead. So little spring left you literally fall off it when you try and sit on the edge. Wife had to move mid night and sleep on couch then get a remedial massage the next day. Slept with our adult daughter in second room for next 2 nights

Helpful?
M
MarcusgbGB
Verified booking
family_with_children
Standard Room
Stayed in Jan 27, 2026

"Exceptional"

9.0

excellent location overlooking viaduct basin. 2 double rooms and sofa bed made it very easy for sleeping arrangements. 2 minutes walk for breakfast and dinner. We didn't do it but quick access to lower central Auckland and Skytower

Helpful?
T
TristannzNZ
Verified booking
review category business travellers
Standard Room
Stayed in Dec 12, 2024

"Had a great time in a great place and A J was really accommadating"

7.0

everything was common eg not a bunch of keys or swipe cards to every door

the lobby had stairs so my friend couldnt visit having a wheel chair also coming in the front door the key pad was extremely hard to operate as it had three key pads

Helpful?
G
GinanzNZ
Verified booking
group
Standard Room
Stayed in Nov 18, 2024

"Very good"

8.0
Helpful?
B
BarbaranzNZ
Verified booking
family with young children
Standard Room
Stayed in Jun 23, 2024

"Superb"

9.0
Helpful?
R
RobynnzNZ
Verified booking
with friends
Standard Room
Stayed in May 3, 2024

"Absolutely gutted at such a crap apartment for so much money!! False advertising."

2.0

Sorry to say, not a lot. Location, possibly. Beds were comfortable. That’s it!!

Nearly everything. We were so very disappointed. This apartment was NOT a “luxury” apartment. We were excited about our stay at the Viaduct in a so called luxury apartment as that’s what we had paid for. The apartment had not been cleaned. We had to do some cleaning ourselves. No toilet paper, no milk. Though we did see some through a crack in the cupboard that was locked, but hanging and broken. Cutlery was unclean. Old odd bits of dinner ware. No tea towels or cloth for using in the kitchen. I used a flannel!! Even the deck could have done with, at least, a sweep. Furnishing were old and worn. Stove top was old and should be replaced. Washing machine needed to have soap scum removed. Fluff hanging in dryer. Need block out curtains it was like daylight all night long. Very noisey with bar below, loud music until 3.00am. Although we had two wifi passwords to use, none worked, though that was sorted for us, when we had contacted whoever was looking after this apartment. but we never heard back about other issues, totally really ignored our requests. Went to use the ironing board, but, of course, no cover on it. I could go on and on. Totally disappointing. Would actually like a refund. Would have left if I could get my money back!! I definitely do not recommend this property. It needs a huge overhaul, how on earth you can call this a luxury apartment, beats the heck out of me.

Helpful?
V
VasandranzNZ
Verified booking
review category business travellers
Standard Room
Stayed in Apr 29, 2024

"Awesome"

9.0

Everything

Nothing

Helpful?
L
LouisedeDE
Verified booking
with friends
Standard Room
Stayed in Mar 20, 2024

"Perfect location for a night"

7.0

It’s located right on the Viaduct. It has a perfect Location and the parking is also very convenient. Perfect location!

It’s very dated, not really representative of the luxury apartment shown in the advertisement. It sufficed for what we needed but I would have been disappointed if this was my holiday for more than a night.

Helpful?
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