RICH-VANIA SUITES

Firstly I’d like to start with the staff, they were absolutely amazing, so friendly and kind.

Unfortunately, and can only speak on the room 4 we had some issues. Drain blockage (which caused bathroom to flood), shower head not working properly (we fixed these issues ourself), leaking bidet (we don’t use this but made floor very wet), loud roosters next door! Slight light on the roof that couldn’t be turned off which made the room quiet light for sleeping. Also we didn’t realise the shower was basically on top of the toilet - something we aren’t use to & wouldn’t recommend as area is small enough and everything gets wet in the bathroom.

La salle de bain est minuscule au point de se doucher au dessus des toilettes. C’est un peu loin du centre mais ça peut se faire à pied. Je ne recommenderais pas de prendre des excursions avec eux puisqu’il nous proposait 600 pesos de plus que ce que nous avons trouvé dans le centre. Les femmes de l’accueil était très gentilles!

Clean with helpful staff

Bathroom small and no hot water

Nothing! DO NOT STAY HERE

Whatever you do DO NOT stay here!!! I’ve stayed in hostels all around the world and this is by far the worst accomodation I have stayed in. The bed is like concrete, the bathroom is one of the tiniest I have walked into and the whole room is riddled with bugs. My suitcase was covered in millions of ants that had nested during the 2 nights we were there and on top of that the staff were a big let down. They said they can’t help me as all the other rooms had worse beds and smaller bathrooms so couldn’t transfer, the roosters nearby also go off 24/7 so if you want to get a good nights sleep there is just no way. To top it off they wouldn’t refund the booking, we had no choice but to leave. Upon checking out we noticed a caterpillar thing crawling around the sheets. Honestly don’t waste your money here

Owners / workers was amazing so helpful in every way Perfect location if you went to be in the center just up from the bars / restaurants

Just a few bugs and could of done with more amenities but as soon as we asked we did get.

It could've been better if the bathroom had been big enough for us to shower; it was too small for 2-person room. Thank you,

Rooms were clean and beds were comfortable. It’s true that the shower and toilet are too close, but you can adjust for a couple of days. Cherry, the main receptionist, was very helpful arranging island hopping, tours, and transportation to the airport. It is far from the noisy area and close enough to walk to the many restaurants that general luna can offer.

The staff were great, I mostly just spoke with Sherry, I believe her name was. She was very accommodating and understanding when I messed up my check out date by accident. The place looked nice in the shared areas for the most part.

The sheets provided as blankets were a little coarse and uncomfortable. The water from the sink had a bad odour. The "pool" water was discolored yellow brown, so didn't attempt a dip.