Cottage Am Museum

Отменили бронь за 2 часа до заселения - не предупредили заранее, пришлось срочно искать другое жилье.

In short: the manager is rude and totally incompetent!!! So it went like this: I booked the place for one night. When booking I specifically asked if I can check-in in 09:00-10:00 and I got an affirmative. In the morning I called twice around 08:30 (I usually call to say I'm coming , how to get the keys etc) but I got no answer. As you all know Booking has an option to "navigate to the place", well, apparently they got it a bit off because it didn't get me to the place ,I was in the place Booking said the property should be but I simply couldn't find it. After going around and around for some time I called the manager some more but again no response. At 09:05 I sent a WhatsApp to the manager asking if I can check in now, I got a yes, then I said I cannot find the place, got no answer. After another 10 minutes of going around I called via WhatsApp, to which she didn't answer but responded with a short and rude text that she is busy and that I should not call again! However she did provide a Google maps location which turned out to be correct. I got to the place and of course no one was expecting me , after some time of making noise a woman came out of the house and asked what I wanted , when I told her that I have booked the cottage she said that they have another guest there now so I should come back later. They couldn't say exactly when to come back whether it will be another 45 minutes or an hour and twenty. I went and came back after around two hours at 11:30. Now, this manager is totally incompetent! She said twice (when booking and by WhatsApp) that I can check in , yet there was another guest there! That is simply unacceptable! That is below any standard that I know of! It's understandable that people make some mistakes but being very rude AND incompetent is unforgivable. What do you post a number for if it is not for people to call? What am I supposed to do if I don't find the place?!

Домик потрясающий, с красивым видом на горы и потрясающей террасой.

Сами хозяева (родители) замечательные отзывчивые люди, но вот их дочь…большего хамства я в жизни не встречала, ее номер указан для связи в букинге первым. По сброшенной метке нас привел навигатор в музей, я ей звоню она повышает тон, не дает сказать, и не слушает, потом просто бросает трубку со словами «другие гости как то находят» и больше ни разу не отвечает на звонки. Я в шоке была, ехать 7 часов чтобы столкнуться вот с таким… В результате сотрудники музея показали нам как найти домик. Там нас уже встретили родители, они извинились за нее, и я все же считаю такое поведение не приемлемым. Если бы девушка извинилась я бы не писала этот отзыв, но она не посчитала нужным. Надеюсь, выводы будут сделаны и ЧСВ у девушки больше не будет мешать ей нормально коммуницировать с клиентами.

Отличный удобный дом, все есть, красивый вид на горы, красивая терасса. В доме все есть, включая обогреватель, микроволновку, печку холодильник и стиральную машину. Находится в красивом саду. Есть парковка для авто

Очень плохой вайфай, рядом оживленная дорога шумновато. Нет магазинов и кафе вокруг

Everything was fine, but it would have been better to hang a shower curtain and update the towels.

Great private cottage, with a laundry machine! Very comfortable, well equipped, not panoramic (looks over a Road)

The view, but still surrounded by green

house is worm and clean!

Some missing parts of furniture - toilet brush, and other small but important parts are missing...