EBS London Stay

Lovely hostel managed by Robin, a very kind man and a wonderful housekeeping team, Krystyna and Edyta.

I liked everything

People are living here for months, claiming rooms as their own and causing issues for anyone who comes to stay. Old house retrofitted to a terrible hostel, not nearly large enough for everyone crammed in, no lockers in the room, thoroughly falsely advertised, no staff

The pre-arrival information was perfectly clear.

Unfortunately, I wasn’t able to complete my stay. When I arrived, there were no available lockers due them all being either locked or broken. When I contacted the manager to ask what I should do with my valuables, he replied that the police had been round that morning and damaged them, and there was nothing he could do. I said I was sorry to hear that, and politely explained that with nowhere to store my valuables, I wouldn’t be able to stay there, so I was moving to alternative accommodation. I asked if we might discuss a refund (even a partial one) and received no reply. I have since chased this a number of times and been ignored. I find this treatment rude, and it shows they don’t care about their visitors. I tried my best to be polite in all correspondence. Furthermore, the bathroom ceiling in my dormitory was covered in mould. Please see attached photos of the bathroom ceiling, and my email exchange with the manager.

The place was beautiful. Had a great kitchen and space to sit nearby and socialize or work. It even had a PS4 + Netflix theater room and a garden

The internal garden was designated as the smoking area, which was a bit of a shame because it's realy pretty and I would have liked to spend more time on it as a non-smoker