Taj Inn Residency

When we arrived at the hotel the room was not ready ( arrival time as mentioned from our message - 21:00hrs to 22:00hrs). They sold our booked room from 12:00 noon to next 12:00hrs to some other people till 22:00hrs and we had to wait till they prepared/made ready our room. The room as poor ventilation and no window...the airconditioner was not operational...the service was not so great, we were only asking money and money all the time...

The property was nice the two lovely gentleman that look after the guest with their meals and cleaning rooms are delightful. I think one works harder than the other and he has a beautiful smile and he went out of his way to help me so much even though they both don’t understand English language

Did not like management I booked my room cheap for three days before arriving. Then I wanted to extend for an extra 7days and I was told everything is booked out so I would have to move rooms and pay extra for three days I agreed. Then I would move back into room 101 and pay cheaper price.Then on the Saturday I came home from being out having a good day. I greeted by one lady boss and everything had changed all prices have gone up. I would have to pay dearer price for my extended stay. She was rude so I moved to another hotel the next day.

The location was bang on as i had to be nearby the property so no complaints abt the location.

I had booked for a deluxe suite room but was given an ordinary room with two twin beds joined to make a king bed🤣. Upon complaining, the management never showed their face but insisted on speaking on the phone only and the hotel is managed by errand boys. There were cigarette packets and matches lying in the toilet floor. I am a black platinum member in MMT and wanted to try booking.com but am disgusted.