Hotel Casa Cuenca

Super lovely property, great staff and good value for money

N/A

Location was excellent and we could walk to all of the surrounding areas. The property was beautiful and interiors amazing! A relaxing and comfortable stay. The staff were really friendly and always available to help.

It was all great

The hotel is beautiful and the location is in a great neighborhood but still calm. Breakfast options were limited, but very good. The staff was friendly and helpful.

The room we had was relatively close to the entrance gate, which we heard every time it opened and closed, which can sometimes be quite disturbing if you want to sleep. Also, the humidity of the bathroom did not easily go away in both bathroom and bedroom.

Great location in quiet part of town. Lovely rooms and amenities.

Not enough kitchen staff so breakfast took a long time.

Location is truly 10/10, and the hotel itself is very cute and clean. The 24/7 reception is super helpful and flexible.

The rooms were quite cold and out of our three rooms two had problems w heating. Breakfast could open 7 instead of 8!

The hotel is beautiful, as every other review describes. The staff are friendly and helpful. Our room (4) was spacious and had a lovely bathroom.

Two issues for a hotel of this price: the noise and the breakfast. Every night (of a five night stay) I was woken (multiple times) by: the buzzer to let people in and out of the building, other guests (who tried to be quiet as they returned to their room), other guests shouting and laughing at 2am/3am/4am, some loud crashing/pounding in the courtyard for half an hour at 2:30 am, guests leaving the hotel to catch early flights, the fridge buzzing loud/quiet throughout the night, the staff coming in at 6:30-7:00 accompanied, once again, by the ridiculously loud buzzer. I notice all of these things have been mentioned in passing by other guests and clearly nothing has been done to fix them. And then of course, CDMX is a busy and loud place — that’s my choice as a guest, however, I’ve never found a hotel to be quite so noisy; thin walls and windows don’t help. But given their is a night manager on site each night, surely they could asks guests to be more respectful of others? As for breakfast, it’s really quite odd to be greeted each morning with a short breakfast menu (tasty and nice options), accompanied by an extensive menu of paid options. I probably wouldn’t have thought twice about it until one morning I ordered a second americano and was told I’d have to pay. Given there is no tea/coffee in the room, I think this borders on the ridiculous. Given the huge numbers of hotels in the area, I probably wouldn’t risk the lack of sleep to stay here again. That doesn’t make it a bad hotel, just far too noisy for me - I’m not a light sleeper.

Comfy bed, great location, aesthetically pleasing design/architecture. The man working the night shift when we arrived was lovely and accommodating and gave us our room early at 5am.

The service otherwise was not up to the standard of a 9.4 rated hotel. A party of people staying at the hotel used the courtyard and hallways as their personal socialising areas after midnight to the early hours of the morning drinking and keeping the whole hotel awake. The hotel staff were apologetic, but did not compensate us for the bad experience/ lack of sleep for 3 days. They mentioned they were going to penalise the obnoxious guests, but that does not show good customer service to a couple on their honeymoon. Hope you guys learn from this, treat people fairly.