Pinecrest Hotel B

The grand kid's enjoyed the pool everthing was wonderful we had a great time

The property was good, the unit was showing signs of wear but it was comfortable Ace we felt safe and toasty. We woods definitely stay here again.

Oldrer room but clean and comfortable

There was no air conditioning in the bunk bed room. It was hot when we arrived. I called and spoke to a lady that was very nice and professional. She said someone would come out. While we were at dinner, they requested permission to enter. Returned after dinner and no one was there, no note was left, no text or call had been received. Room was still hot. Called to follow up and was told I would be notified of an update later. Later, I received a text that they would put in an air conditioning unit in the morning. When we went to bed that same night (our 1st night) the bottom bunk bed slat snapped as soon as my brother laid down. He moved to the other bottom bunk and it bowed. My brother is average build. He’s not overweight. I looked under the beds and the slat supports were extremely thin. Because it was so late, I notified them first thing in the morning. We moved the mattresses downstairs and slept on them on the floor. We spent the day in Dollywood and when we came back, the beds had not been repaired. I called again and was told I would be notified of an update later. I received a text that maintenance would be by tomorrow to see if they could fix it. Beds were repaired next day. Dishwasher had sign on it “out of order.” Not a big deal for me because I wash dishes by hand at home anyway. All employees that I spoke with were polite, kind and professional. All issues were fixed but required multiple follow ups from me.

Great location. Just a little short on TLC. In bad need of an update but not horrible overall. On arrival the grass was badly in need of mowing and they did cut the grass while we were there but it was not weedeated and grass was just left everywhere. The air upstairs where both bedrooms are located is no good and was very hot so don't recommend in hot months. Our biggest problem is for the few problems we encountered and we called the management number we never received a call or text back. We had a bathroom leak, TV was out for 2 of the 3 days we stayed etc.

Great location, the property needs some updating. My main concern is bedbugs, I fell asleep in the recliner in the living room and woke up with bites all over my back and back of my arms.

The property was near pigeon forge and very convenient. It was clean. It was small and needs an update. The pool was not convenient and we were never able to get in the building.

This place was so amazing. It felt like home away from home. I would definitely go back every time I go to Dollywood.

Very nice and clean ! Smelled wonderful! Very spacious!

I 100% recommend staying here. It was perfect for our family even with 5 kids!