Secured Compound Hill-view Terrace

Nothing but location

After proper notice, we arrived close to midnight and was received by the building attendant, and shown to the apartment. No preparations had been made at all, it was ice cold. We had to stay in our Costa for more than an hour before an interim gas heater managed to warm up just to acceptable temperature. No instructions was given for the AC operation, warm water heating etc and no WiFi, all in a very dull experience. We started complaining, and the host came on the phone to the building attendant. It was all in Arabic, but my wife understood very well the extremely rude behavior of the host about payment in cash, and deposit in cash. Who would expect to have to pay cash? Finally we decided to end the session and leave things to next day. We called the building attendant, paid for the room in cash, and offered the deposit against receipt. He and the host rejected to give a receipt and we rejected paying without. After having noticed, that we were given two Nespresso capsules, only two water glases, not even salt for an egg, very poor quality in general of the infrastructure, we complained further. We were met with an attitude of if you don’t like it leave it. We opted for that, paying for one night and extra for cleaning, only to check in at a very nice, well managed apartment close by, where we’re all good. This was our worst ever experience after countless stays in Booking.com promoted properties. Avoid this property!

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