Bonnington Beach

Dont stay at the Azure or Serenity. The serenity is old and everything is worn & stained woth carpets coming up, paint peeling, etc. We heard rats crawling in the walls at night, very disappointing. The Azure is where we booked but nothing was functional, electrical issues, rtc

*There is a lot of negative comments around the hotel , but i wouldn't believe them* Overall I had no issues with azure hotel. The location was great , the roo. Was very clean and included a fridge. Parking was £12 for the night. Check in was over the road at a sister hotel.

I chose this hotel specifically because it was cheap. Having said that it would have been nice to have been told in advance that I would need to pick up my room key in the hotel across the road. Also the security seemed pretty lacking, most of the time the front door wasn't locked properly.

The property itself was clean and adequate and was good value for money and if we wanted to do another night out in Bournemouth we would stay here again as in a good location HOWEVER - we had a dreadful experience when checking in - when we arrived there was no one on a front desk and reception was all locked up, we rang the phone number and was told we needed to check in with the staff at the hotel opposite so over we went, confirmed the booking and that we’d booked a premier quadruple room. The lady on the desk said that the room we booked was unavailable but they have ‘upgraded’ us to a suite in their hotel - so we said great got the keys and up we went to the most disgusting room I’ve ever seen, it smelt so badly, a mixture of weed and mould, wallpaper hanging off the walls, stains and water marks all over the walls, bathroom gross, bath side fell off. Dark dingy horrid. I had to go back down and ask to be given the room we had booked in the other hotel, again I was told that room was not available, I had to get a bit assertive and say that I have a booking confirmation that that room in that hotel was confirmed (they also had it on their paperwork) and that we wanted room we had paid for. She phoned the manager of the other hotel who came over after a little time - low and behold with the key to the room we had booked in the other hotel. I’m not sure what the two hotels were trying to pull but we were not going to be forced into taking accommodation we hadn’t booked.

Roma’s good but guests across from us made a racket till 3am. Arguing and shouting non stop. Manager moved us to another room at 3am as these guests wouldn’t move and apparently hadn’t paid. They should have been kicked out earlier in the day for not paying but instead were allowed to stay and disrupt our sleep for pretty much the whole night.

Last minute we were informed hotel is overbooked hence they had no rooms an only alterbative was a room 20 mins away from beach.

It was a good budget stay. The hotel we booked was not available but it’s a chain of three or more so we were out next door. It’s basic but was ok for a night. Was as expected.

Warning!!!!!!!!!!! Do not book here I booked this hotel as it stated disabled friendly, after getting there i found a note stating go to another hotel across a main road to book in which i did, she could not find the booking and asked if my name was something that wasnt me i had to keep saying no over and over then was asked for my id which she took and photocopied (very strange) anyway finally got the key and was told its on the third floor, it was very steep steps of which i knew finding it difficult myself that my mother would never make it, also there were building works and so much banging going on in the hotel we were staying at so i went back over and told here no good, she then offered a room at the hotel she was working from, i said ok and was shown two rooms which i did not even want to enter and refused, the place was falling apart and in such bad condition. I asked for my money back which started a succession of calls to the manager or owner as she didnt know what she was doing to then be offered another room in another hotel next to the first one, i refused as building works were loud and had no faith left bit went anyway and although better there was a window in the tiny room with what looked like steptoes yard. The manager eventually came even though i had been told he was nowhere near but he refused to give me my money back and said i have to contact the company i bokked with, so then i had to find somewhere to stay and that was our first day took up!!

Nice area

Recently refurbished hotel. Great location, tight car park. The room was big, comfortable bed.