Ontur Butik Hotel

Very spacious room.

Very dirty carpet. Suggestion, to take it out and keep it on the marble, ceramic, or porcelain. Dirty bed linens. Smelly toilet towels. Unsafe location of the TV (in the middle of the room) Not very cold AC Charge for extra person even though we did not exceed Maximum capacity and no breakfast. Asked for higher floor with view (before 3 monthes) and got nothing. Unsafe electric wiring.

The area was quite nice. The beds were big and comfortable. Rooms were spacious.

Staff service at reception was quite lacking. We were given our key cards and sent up the lifts. Luggage dropped of outside the room. Dirty room. On entering, we found hair all over the carpet, dirty underwear under the sofa bed, and pills under tables. Broken lights and toilet fixtures. Dirty bathroom and bath. We asked for the room to be cleaned and was told housekeeping is finished for the day, it would be done the next day. Needless to say, it never happened. You have to pay for drinking water. No help with luggage at checking out. It's just really poor for somewhere that has so much potential.

Great location. Calm and quiet. The staff was really nice. We asked for some honey and lemon for tea at night, and they were happy to bring those. The rooms were clean and spacious with a pretty view.

Not much to dislike. Maybe the elevator was a little too small. One of the rooms' door had problems opening. And the lights in the hallway shut off too quickly, we had to wave our hands to turn them back on ))

Everything was great

Nothing much

Room size was very good Night staff were helpful and kind - no complaints with them Day time manager was kind too

Half the facilities in the rooms didnt work e.g half the lights didnt turn on, AC didnt work. I had guests who were mistreated and repeatedly told they could only stay in the room for an hour Daytime employees were very rude and always had a bad attitude

location, stuff, cost

The location was right in the heart of the city centre. The hotel was clean and the team members were very helpful. Thank you very much

I had been caught in the middle of the wifi upgrade arranged by the Hotel#s management on the date of my arrival. Once the system was upgraded, all the passwords stopped working. Therefore, for the remaining time of my stay I could not get connected. The hotel desk has not informed me of the changes in the set up...

Room was smelling smoke which I hate. Room was not clean enough.

location, clean & room area.

the breakfast little bit week