AC Hotel by Marriott Pasadena

I was very excited about this new hotel, however it was a bit off. It’s brand new and yet it’s lacked some thoughtfulness. The staff was lively! The rooms air conditioning rattled and the fridge and assembled closet/shelf unit rattled all night. I know this is a silly complaint to have, however if you need silence to sleep it might distract you.

Normally when I check out each week my bill is correct. Today my fault I failed to review and when I received the bill via email I was improperly charged valet parking and the wrong name was on my bill however it was my credit card that was being charged?? I tried to call the general manager and the automated system still says we will be openingg

Excellent

Ernesto is an asset to this hotel. Ernesto took the initiative and made my stay enjoyable. Ernesto took care of my concerns and I truly appreciate the service that he provided. Great new hotel. Thank you.

Location to restaurant's

Musste Früschtük für die Kinder extra zahlen obwohl es mit Früschtük gebucht war..

What an outstanding three day stay at the AC hotel everyone from Marco, the hotels housekeeping manager to Anthony at the front desk to Vanessa at the breakfast table. Employees are top notch. It’s incredible because the hotel is relatively new. Rooms are clean and modern.

We were given a room on the second floor apparently above the bar and dining area. And the music was loud enough to be heard in the early morning hours and late the 2nd night. Since we only stayed 2 nights we did not ask for a room change