Cat Ba Swiss Hotel

The location is good, bed and towels were clean, shower and wifi worked well. It looks new so gives a good impression.

Maybe because it is low season the hotel has only 3 people working. Reception was empty almost all the time and the WhatsApp number for contacting them was usually unattended. Sometimes They have karaoke in the reception, very loud, I could hear it from the 4th floor, very disrespectful with the other guests that don’t want to listen to it. Breakfast very basic. Cleanliness could improve.

The location was pretty ok - a lot of restaurants, coffee bars and adventure travel agencies nearby.

Our stay at this hotel was extremely disappointing and far below acceptable standards. First of all, the room and bathroom had visible mold, which made the environment feel unhygienic and uncomfortable. On top of that, there was a strong sewage smell coming from the toilet throughout our stay. One of the most alarming experiences was with the elevator. We stepped inside, the doors closed, and suddenly none of the buttons worked. We were completely stuck. Even worse, the emergency alarm button did not function at all. This is a serious safety hazard and should never be possible in any hotel. After repeatedly banging on the door, we were eventually freed by someone from the outside. After this incident, we chose to take the stairs every time. However, the staff kept telling us to use the elevator, clearly not understanding that we no longer felt safe using it. The overall condition of the hotel felt neglected. There was no lighting in the stairwell, which made it unsafe to use. Strangely, we appeared to be the only guests in the entire hotel, which added to the unsettling atmosphere. The breakfast was very poor. There was no buffet or variety—just instant coffee or tea and a simple bread roll with egg. When we ordered scrambled eggs, we were served a fried egg instead. After the first experience, we chose to have breakfast elsewhere for the remainder of our stay. Finally, when we checked out, there was no one present at the reception, which summed up the lack of service throughout our stay. Overall, this hotel does not meet even basic expectations in terms of hygiene, safety, and service. The hotel seems to fit in a series of many in Vietnam that have a lot of fake reviews.

החוויה הכי טובה שהייתה לי בויאטנם. החדר היה שקט והיה כל מה שצריך, מים חמים במקלחת, מיטה נוחה, מזגן ואפילו מראה עם אור! הבעלים של המלון והבחורה בקבלה היו מקסימים, הזמינו בשבילי את השייט ונסיעות במחירים טובים, והפכו את השהות שלי למושלמת!

הכל היה מושלם!

Sehr sauberes familiengeführtes Hotel.

Booking zeigte das Hotel an der Beachfront ( die gibt es aufgrund der SunWorld Bauarbeiten aber gar nicht mehr) Es ist aber ca. 400m den Berg hoch. Aber trotzdem schnell zu erreichen

The welcome is truly perfect and the staff as well: always ready to help us and provide information. Well done

Nowoczesny hotel w cichej części Cat Ba . Pokoje bardzo czyste , łóżko było wygodne . Przemiły personel hotelu .

Gute Lage, bessere Luft auf dem Berg und ruhiger. Nette Betreuung durch Eigentümer des Familienhotels.

Weihnachtsdeko Ende Januar.