DoubleTree Suites By Hilton Anaheim Resort/Convention Center

the location was perfect

i left a personal item and i tried to give them a call, no answer and they did not called me about my items.

The rooms were clean and spacious. The lobby is elegant and has enough sitting for people to wait on friends and family. The drop off area is not backed up because there are staff directing traffic. I love how helpful and friendly the staff were. Their freshly made walnut chocolate chip cookie is yummmmmy!

Location

I asked staff for a couple extra blankets before my stay as a request, I asked them when I got there checking in for extra blankets , when I got to my room no blankets , I then again requested extra blankets …. I never got them

La tranquilidad

Que no me dieran el cuarto que pedi. Era una cama grande y obtuve 2 camas pequenas y no quisieron cambiarla

Buffet breakfast was good for me but not much choice for my vegetarian daughter.

I had an annoying check in where the staff simply tried to do "contactless" payment which meant that my UK credit card was declined for fraud purposes, meaning that I had to spend over an hour rectifying the position. I was very disappointed by this.

My son fell in the tub hit his head and back. He had a cut on the side of the head and bruises on his back. I kept getting emails from Hilton to review and I would reply and days later I would get an email that they couldn’t receive the email.

Really friendly, clean and all the staff were helpful

Nothing