Hyatt Regency Indianapolis

I have never written a review before. But this time I have too. The staff at the front desk were rude. I made a mistake on my booking and booked it twice somehow and when I checked in the front desk manager said they will take care of it. They didn't. Next morning I went down there and explained again what happened to the new front desk manager and she took my explanation as me being rude when all I wanted is for it to be corrected and not just say it will be done. She said it wasn't her job to correct the mistake that I made. I already talked to booking about it and they sent a email to them yesterday and all they had to do was respond to the email. Finally much later that day I finally received a email that is was corrected and my account will be credited. As for they stay the A/C wasn't working properly and they came to fix it and it cooled for about 1 hour and then it got warm again in the room. So I called again at 10:30pm and they came again. They said they disconnected something to keep it from overriding the cooling system so it would stay on and cool which it did. The wallpaper on the walls were peeling off also. So on checkout the next day I told them about the ac again to make sure that they take care of it for the next guest. All that was said is I will let them know. The front staff is not trained properly. All of the street in front of the hotel is under construction very hard to pull in and get to the underground parking. On arrival the valet there said it is $70 a day so 3 days would have been $210 for valet parking and when I asked where self park is they told me but said that there were issue with the gates getting stuck. We decided to self park and is was $45 a day. We were there 3 days and didn't use our car because everything was in walking distance. So total was only $45 for the 3 days. Guess what, the gate didn't get stuck.

Nice location

No heat in the room. Eventually they gave me a floor heater.

Close to venue for volleyball

The lobby was welcoming and nice.

The furniture in the room felt dated