Penthouse Waterfront Escape

Not much.

The unit was incredibly dirty. The master toilet and shower was clogged the entire time. The one blanket on the bed was thin and didn't keep us warm we had to go purchase a blanket. All this was reported to the owner of the property management company. The response was basically that we caused all the issues, told us to remove the screen over the drain (it hadn't been cleaned. It was full of all kinds of hair and some slimy substance) to drain the water if we wanted to unclog the shower. We couldn't use the master bathroom at all, it contained the only shower in the unit. The mirrors in the master bath were so streaked and smudged from top to bottom you couldn't see yourself properly. She blamed us for the streaks and smudges. The bed had a cut piece of dirty foam over the mattress. The foam hung over the mattress about 4 inches. When I sat on bed I immediately fell off, that was not pleasant. I told the PM. She told me it is there for comfort. I told her it's dangerous. That was met with yet another unprofessional response. The front of the refrigerator was streaked and smudged, the handle and front of the door had a brown sticky substance all over it. This unit has potential to be a nice place to stay whilst in Fort Myers however I needs to be cleaned correctly. Bottom line it was a horrible experience. The property management company was useless. The property manager was unprofessional, rude, condescending with zero customer service skills. We booked thru GNS Vacations.

The view from the floor to ceiling windows, however, the windows needed to be cleaned.

The bed mattress was very soft and uncomfortable to the point it was hard to sleep. Furniture was very cheap. Parking on the top floor of the garage was a pain. Building itself, especially the elevators needed cleaning. No shampoo or tissues. Pool needed cleaning.

Buyer beware The owner will ask you to “Verify” your identity. When in actually it’s a Damage Waiver for $35 additional charge AFTER you have already paid your reservation through Booking.com so your unable to cancel your reservation. I already reported this to Booking.com

Buyer beware The owner will ask you to “Verify” your identity. When in actually it’s a Damage Waiver for $35 additional charge AFTER you have already paid your reservation through Booking.com so your unable to cancel your reservation. I already reported this booking.com

Location was excellent. Within walking distance of downtown. Free off-street parking was great. Apartment was very clean and comfortable. Great views of the waterfront from floor to ceiling windows in the living room and the bedroom. Appreciated having a coffeemaker, coffee, and refrigerator. Also appreciated that bottles of water were provided. Having a powder room in addition to the full bathroom was a nice luxury.

The hallways in the building are dingy, in need of fresh paint and new carpeting. But our apartment and the lobby was pristine. So perhaps the hallways will be next.

This is a condo they don't supply breakfast Location downtown was perfect for walking to shops and restaurants

Its Not 5 star 3 star no security on property including no property cameras for parking area back entry doors not secured for private entry thou the address is right .the Waterfront Haven is not the name of the building it's the Edison Grand!!! the front desk is only open during daytime weekdays only .

The view was beautiful. The rooms were clean. Perfect location.

Nothing was bad