Stream Valley Holiday Park

The location is not central to anything very far from the beach and the town upon arrival at 1.30 (we were told check in was at 1 o’clock we could not check in until 4 o’clock because apparently precious tenant were like “dogs”.

We couldn’t check in until 4 o’clock even tho it was stated that we could check in at 1 o’clock when we finally checked in the cabin smelt of mould and there were no towels and no cleaning equipment. My daughter flushed the chain and it kept flushing over flowing on to the floor. The couches and children’s beds were very small and uncomfortable. After being there around 3 days we were contacted by someone from off site asking for a security deposit of 100 pounds even though this was not mentioned anywhere in the booking or by staff on arrival. We had two floods during our stay where water was gushing from the wall inside the cabin damaging some of our property. The smoke alarm went off consistently and the WiFi on site is shocking not to mention that the power and heating failed twice whilst we were there.On arriving home I asked about my security deposit and was sent a text message detailing reasons I would not get my deposit back which were nonsense and after try to contact by telephone all I get a busy tone . Avoid this place like the plague horrible place to stay .

It was in a very quiet area care takers for nice site was clean and tidy and hot tub was clean

The property itself self was showing its aged there had been repairs done to shower the sofas in front room were sinking and very uncomfortable to sit on bed bowed in middle worn at edgers the chairs to the table was peering the plastic bit a bolt had come out of the chairs had to put it back in dents on flooring quilt it’s self had holes and rips in stains in bathroom on ceiling and in shower heating was hit and miss and fire kept going of when it was cold in van when flushed the toilet it jammed so you had to press it again to release it one of freezer doors was missing the people on site was very helpful but can’t say the same for booking .com who did not pass important information on that we need to know

The site was calm.

Avoid Stream Valley Holiday Park. I had a terrible experience there. I booked a bungalow for £639 for three nights and included a special request to arrive around 10 PM-11:30 PM. Although my booking was confirmed, I later received a message rejecting my request. When I called the center, I was told we would be too noisy upon arrival. I offered to park outside and walk in quietly, but they insisted that walking in would still be too noisy. When I asked for a solution, the person suggested that my friends and I take a day off work on Friday to arrive earlier. This response felt very disrespectful. Ultimately, they refused to refund us for the night, despite accepting the booking with our specified arrival time. Booking.com was unhelpful during a lengthy 1-hour and 20-minute call. To make matters worse, the sheets and duvets on the bed contained animal or human hair.

Lovely friendly site, property was very clean and the hot tub was great

the beds and settees could do with updating,

Everything was just perfect 👌

The property it self was very nice and fairly clean, the hot tub was amazing and in general the site and their facilities excellent.

The only criticism I have is not so much about the property but more about the miscommunication between booking.com and the host Hoseasons in only one particular matter which I was told one thing by booking.com and another by the hosts but thankfully after a long and not really needed back and forth everything was sorted but just didn’t need the stress as all you want to do is go and enjoy the break but eventually all ok part from that we were very happy with all.

What a lovely camp ,we stayed in one of the lodges ,it had all our needs and was a great base to explore the coast

Good location

Incorrectly advertised check-in time, toilet too small and broken lock, rooms too small not suitable for more than two adult, internally noisy doors and equipment.

Very clean comfortable spacious lodge, lovely large hot tub

Nothing not to like