Realkasa Urbana Luxury Apt

Good location - very central

Very disappointed and astonished at lack of basic facilities for this apartment advertised as ‘Luxury Apartment’ - no curtains or blinds in either of the bedrooms - window doors in one bedroom doesn’t open so we can’t use shutters and one shutter appears to be missing. We thus have no privacy at all in this bedroom and so couldn’t put bedroom light on at all during our 5 night stay as everyone in buildings opposite could look into the bedroom and also from street level. It was obvious that the owner / management company knew of this problem before our stay as there was a kitchen ladle on the base of the outside of the window (out of reach) that someone has obviously tried to use to try to open the window or reach one of the shutters. - the smaller bathroom stank of sewage. This bathroom was adjoining the kitchen / dining area and if the bathroom opened the stink of sewage permeated into the kitchen / dining area and so we couldn’t use this bathroom for the duration of our 5 night stay so we were 4 adults sharing one bathroom. It was obvious that the owner / management company knew of this problem before our stay as there was a dried up empty diffuser on the bathroom floor. - no toilet roll holders in either bathroom – completely unhygienic that toilet rolls had to stand on the floor. - no hooks for towels in either of two bathrooms. Nowhere to hang towels - lack of bedside tables - lack of pillows - only 2 pillows on each of double beds and also pillows like bricks and not comfortable at all. - Towels very basic and thin. We reported the problem with stink of sewage in bathroom, broken window door, missing shutter, no curtains/blinds and complete lack of privacy etc to management company once we checked in and chased constantly but they failed to take any action at all.

Located near city center and Piazza Maggiore

Only aircon in one of the bedrooms and in the kitchen. The two aircon unit where also very loud making it difficult to sleep.

Central location. Spacious and comfortable apartment. We were allowed to check in early

Floor in one bathroom needed cleaning upon arrival, smell of sewage in the other bathroom.