Urban Guest House Ausblick

In a quiet area

No enough parking. Only bath tab, no shower, no mirrors, no where to hang face cloths, no small fridge in the room, swimming pool make noise all night.

Spacious room with access to a balcony not to forget the great swimming pool, plus was super clean and staff was very helpful.

TV did not have Netflix

Location

The room did not match expectations set by the photos on the app. It was very small, containing only a bed, small couch, tv, fridge and a small desk. The couch was stained, the fridge had an unpleasant odour, and the shower floor appeared unhygienic. Within 30-45 minutes of entering the room after payment, I informed the host that I wished to cancel due to its poor hygiene. The host refused to issue at least a partial refund, insisting that cancelations must be made more than 24 hours in advance. However, there was no way for me to know the room's condition until I arrived.

The independence one has there.

They made us wait about 50 minutes before we could check in, because they weren’t available. They didnt answer about 4 of my calls. The electricity kept switching on and off. On Christmas day it was off for about 1 hour and 30 minutes and we had to figure it out ourselves.

The place is beautiful

The staff are not welcoming at all, you have to figure everything out yourself as a guest, they don’t give any details about the place, you have to ask for everything yourself. No mops in the rooms, I guess you have to ask for that as well, at least they should put at most two cups in each room🤷🏼‍♀️. The place is not very clean just manageable.