MGH Porto Deluxe Apartment

Private parking was great and necessary for us.

There is no oven, despite saying there is one on the description. The photo is a little misleading as the property is on the second floor and the pool is in a separate part of the complex. Sofa is very old.

The apartment was modern and clean, but on the small side. It is in a good location. Air-conditioning was very much appreciated. The pool was great.

The lock on the front door took a while to work out. There was no welcome pack, i.e: Milk, sugar, tea, coffee.

Communication from the property was very good before the trip: I had to change guest names and it was all handled very smoothly. The day we arrived previous guests had broken the remote to the electric gates so we couldn’t get into the property. I tried calling several times and no one was willing to answer the phone, which was frustrating, however they did reply to WhatsApp messages. They told me previous guests hadn’t reported an issue and it took several messages back and forth before they eventually said they would send someone with a new remote. The guy who arrived was so lovely and walked us all through the complex telling us places to visit, showing us the pool etc, so he couldn’t have been more helpful. The apartment itself is on the second floor and there are no lift facilities, this didn’t bother us, but may make it hard for other guests. There is a very spacious garage for parking a car, and the complex feels very secure and safe. The apartment was very clean, with two double bedrooms, each with their own entrance to the balcony which overlooks a lovely little communal area. The living area has a balcony which has views over the harbour and lake. Beds were comfy enough, and the main bedroom was very spacious. It would be nice to see some drawers, there was a massive double wardrobe with lots of hanging space (not enough hangers), but no drawers for smaller items. The kitchen had a microwave, kettle, toaster (which tripped the electric), washing machine, large fridge freezer and gas hob. There was also an iron and mini ironing board. There was one bin for food waste, but as you need to split your rubbish a second bin, or a container for storing bottles and cans would have been useful for taking rubbish to the main bins which are located just outside the complex. The bathroom could have also benefited from a bin. I would suggest guests bring some tea towels, and cloths for cleaning worktops, tables etc as these weren’t provided.

We loved the apartment and any negatives are only recommendations not complaints. Would definitely recommend.

Good location

Garage driveway remote broken - host tried to fix

Location.

Communication with MGH company very challenging; Weeks to respond to emails and to confirm that our payments had been received. Keys -too many unidentifiable keys on key ring. Front door -unreliable to unlock. Visible mould on second bedroom wall.

The apartment was in a nice block - we had two balconies - small one with lake view - larger one with lovely view of grassed area at back. Air conditioning was so efficient - could not have managed without it. Close to some very nice restaurants and Brema Beach. Good bus route.

In apartment hanging space was too short for dresses. Top rails were far too high to reach without standing on a chair. No safety deposit box, despite this being included on description. No oven (also on list) - just a hob. Bin in bathroom would have been useful. Pool not next to apartment building - we found it hard to locate - told to use fob but in fact it was a key so thought we had wrong place. No umbrellas. Not allowed to take food/drink which was miserable so only visited once for very short time. Communication with the Host was non-existent, causing much stress. Did not respond to email or whatsapp. During working hours phone line just sends you round in a loop without getting to a person. Out of ours, emergency number - just rang. We had not received our email with keycode etc. and were dropped off by taxi without having any idea how to get in and not being able to contact Host. So had to go to a bar with our cases and keep trying. Eventually found email in my junk which had been sent that morning. This may be due to us being unable to use online check in - I had contacted weeks before saying I was having a problem with this and was told that I could just upload photos - That was not the case.

The near by pool and private parking.

It wasn't the easiest to find on the complex, as the street number was on the gate next door which was confusing. Took a while for us to find the apartment. Also the keys could be labelled as spent a lot of tie trying to find the right key for the right door. Also, a note or advice should be give to guest to not open windows or doors in the evenings as we had an infestation of insects which swarmed the apartment and made sleeping unpleasant. More advice on this would be helpful.