District Polanco by Lumina

The staff were very gracious and helpful and friendly. The upgraded room they gave me was terrific and overlooked the garden. I LOVED the garden - had breakfast there each morning. It was a wonderful location - very safe, very close to metro and fun shopping, easy walk to Polanco Park and Chapultepec Park.

The location of this hotel is excellent and the condition of the property is good.

Some of the rooms are mis-marketed. The Presidential Suite, which we booked, is effectively a basement room and is located on the main lobby so it is noisy and not private. We moved from this to a regular room upstairs. The new room was fine but management would not respond to our request to confirm that they would refund the difference between the roomrates and now tells us they will not refund the difference because we had "booked the Presidential Suite". Look at their website pictures

Location-Safety-Cleaness-Staff

Ventilation

Nice staff, all of them! Very polite and welcoming

The only thing I can say is about the size and layout of the room. Perhaps a different arrangement would make better use of the space? My wife and I each had one suitcase, and I feel like the space was a bit cramped with both suitcases and our carry-on luggage, because everything didn't fit in the closet. Everything else was great

La ubicación perfecta

Good location.

Too small of a room for a couple. I could not find a way to unload my 2 luggage. Too small.