Flat In Greater Manchester

The property itself is nice, the rooms are spacious, and it looks like the photos – but unfortunately that’s where the positives end.

Before arrival, the host demanded a private deposit outside of Booking.com, even though the Booking.com confirmation clearly stated that damage charges could only be applied after check-out and up to £200 (I think the property has now changed this policy due to issues we experienced with our booking). He said he would cancel the booking and we would lose all our money if we didn’t pay, so we reluctantly agreed. No invoice or proof of the deposit was provided. He was also extremely strict – for example, absolutely no guests allowed at any time and a £20 charge for being just 10 minutes past checkout. He also requested ID from every guest, which felt unnecessary and intrusive. The flat itself had some practical issues too: the fridge is very small for four people, and there is no dining table. After our stay, he claimed we left a “large hole in the wall” in an area outside the main flat. We did not cause this damage. The photo clearly shows the mark is very small and nowhere near the scale he described. He first said the repair would cost £395, then increased it to £450 without explanation. No contractor quote or evidence of any real costs was provided. He refused to return the deposit and demanded an additional amount, threatening court action and CCJs if we didn’t pay. He also requested payment both privately and through Booking.com at the same time, which should never have happened and felt highly improper. The whole situation left us feeling that the behaviour was deliberate and designed to pressure us. I’ve included some screenshots of our WhatsApp messages for your understanding. Booking.com eventually intervened and refunded the deposit. Based on our experience, I strongly urge future guests to be extremely cautious when dealing with this property.

Very bad everything really dissapointed.

Some guests arrived and the owner immediately threatened to cancel my reservation and call the police. First he told me they could come, and then he threatened me when they were already there.

The location was easy to access and good commute to city center. There are lots of local convenience stores around to pickup groceries. There are also good restaurants around the location for a good meal.

Nothing.

location was good, price was good, clean and tidy

Nothing.

I was asked additional information and proof of identification documents, once provided was asked to deposit 100£ for security , and received message if i don’t leave by 11am will be charged 20£ for 10 minutes late

Nice place and accessible to local markets

Lovely and clean, provided with basic needs and suitable for stay

Was a little bit out of the way, however we knew this and were fine with booking ubers