Magnus Nexstar Suites Kalyani Nagar, Pune

Only location was good as it was at center of kalyani nagar and connectivity was convenient

Service. 1st - being new hotel exhaust wasn't working , change room was offer still the other room exhaust was not working 2nd we adjusted to come back to same room as we had used it and shouldn't be inconvenience for hotel but again hot water has an issue as it takes over 15 min to boil and it isn't hot. This came to engineer notice he says it's not so I asked him if this is hot then what is cold. Important new hotel and so many issues. Not trustworthy. Hotel staff is quite rude--- it's a customer service business please hold a smile to service customers. Being most popular hotel in kalyani nagar as magnus has multiple different name hotels and goes full for business and leisure purpose, I have been using it a year back and had stopped because at time people forget service "you grow because of us who are customers" and service is what you should be giving at best and not obligated too which magnus hotel group is showing. To be honest big people have seen fall back and it's not far for magnus if they continue with same service.

Nothing

Staff was rude. I had received an email confirmation from them on pets not being chargeable but they refused to acknowledge that and spoke rudely to ask for more money. Pathetic unprofessional behaviour. Despite showing proof they refused to acknowledge it.

Property is very clean and neat.. great for price Friendly faculties