DoubleTree by Hilton-Pune Chinchwad

I've stayed here many times, at least twice a year for a week or so each time. Overall a great hotel which is well appointed, clean & well situated for the places I routinely visit in Pune. Good food and clean comfortable rooms, and communal areas. Those in house keeping & security I met were excellent and seemed happy to be there, very friendly.

On this last visit I noticed the attitude and the attentiveness of the staff has reduced. Some staff seem unsmiling & reluctant to be engaged with guests on the front desk & in the dining areas. When dining you often have to find someone to ask for something rather than them coming to you. I also found the manager running level 12 quite rude as he ejected me out of the swimming pool well before the closing time (set on the signs next to the pool) when challenged he insisted the signs were incorrect & thus I missed my swim that day. The impression that the less engaged staff give is that they don't want to be there, perhaps they shouldn't be.

Food was excellent

Location, food, staff everything was good

Honestly, they should make the bathrooms opaque and solid from just a full frosted glass. Very bad for basic privacy

Ambience and food

Swimming Pool water cold,

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