Airport Avenue Plaza

It is close to the airport, but far from everything else. Generally, people were friendly.

Not all staff were competent. When I asked for my bill upon checking out, I was told that I should get my bill from booking.com even though I paid for my stay in cash when I checked in.

Reception staff not cooperating..they mis guiding in allotting room. I identified and demanded, then only they allotted original....for each room , TV , comforts and ven in breakfast I face issues..

Not hygienic rooms and cooperating staff except ashraff..

Service. Spl thx to counter staffs Mr. Sinosh(Guruvayoor )& Mr. Biju (Idukki)! as well as their General Manager Mr. Krishna Kumar

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Very good

Close to airport

Scammed by the front desk, asking for 11,000 INR for 2 loads of laundry. When I expressed that this was a lot of money and I wouldn't move forward with the service, I was yelled at. I expressed that their demeanor was unprofessional, so they offered the service for free; my laundry was then left in a very wet pile on my hotel floor, needing to be cleaned again due to the bad smell that this caused. I tipped the guy 1000 INR despite this and he had the nerve to ask for an additional 500.