Downtown Trindade Apartment With Terrace by Vacationy

Nous avons aimé la proximité du métro, la propreté des lieux , le calme dans la résidence. Le bar restaurant juste a côté pour le petit déjeuner , les commerces de proximité.

Ma compagne a trouvé le lit tres dure ,se qui ne m'a absolument pas dérangé. On peu dire la vue du balcon (pour le peu que l'ont a été)

The location was good, bedding was clean and comfy

Idk everything was good but if there was something that might need improving i think that would be the TV and utensils but asides from that awaome

The location it’s absolutely great

The first night was an absolute nightmare for us. The description specifically said that the place was able to host 4 people and it was obviously wrong. The master room was fine, even came with a fan for the hot nights but, when we opened the sofa bed, not only was the “mattress” an inch thin but the box spring was broken. It had three wooden boards out of place and broken and the “bed” folded in when you leaned on it. You simply couldn’t even seat on it. We tried to reach the property but they weren’t available so two people had to sleep on floor for the night. I would say that the costumer service was the worst thing of all. Like I said, they simply don’t have a way to be reach at night so, in case of an emergency, you’re on your own. The next morning we called again (more than 12h had passed) and we still couldn’t reach the property, so we decided to call booking’s costumer service. After we explained the whole situation to them, the person attending our call literally started laughing because he could believe the pictures that we showed him. He contacted the property and their response was that we hadn’t we had not assembled the sofa bed well (which was simply not true) and that they where going to send someone to assemble it correctly. Well, someone did came, but not to assemble the sofa bed correctly, but to spend there almost 2h to try and fix it (which he couldn’t). He left saying the bed was fixed and as soon as we sat on it, it folded in again. I called them (the property) again, and this time their suggestion was that we look for another apartment (???). I obviously told the person on the phone that we had paid almost 600€ for our stay and his answer was that it wasn’t that much money for what people normally paid on those dates which, even if it was true, you don’t know the situation and the effort that it may had cost for someone to pay that amount of money (us specifically being 4 students).

They are renting a 2 people house for 4 people. This is a scam. And they don’t answer pur calls and messages.

We were kept waiting on the day of arrival. The POC took a long time to revert. The entrance key was a problem.. There was no extra bed and the sofa was not convertible. My son had to sleep on the floor. The bathroom lock was not working. The Commode seat cover was broken and not of the shape. The balcony door was not getting locked freely. NO AC and only one fan. Nobody at the facility for any urgent discussion. Was not a pleasing experience.

The location was excellent 2 mins walk from metro and 10 mins walk to city centre

There were several problems with the apartment. Main front door lock temperamental,, lighting outside apartment front door didn't work. The apartment itself was tired and the balcony overlooked a thin restaurant roof with no sound proofing. The restaurant started banging pots and pans at 6am and the busy place was noisy all day and evening except Sunday when it was closed. Most of the apartments in the block were owned by residents some working shifts so front doors were regularly banged shut at 1am and 5am. The bed was rock hard, sleeping on the floor would have been more comfortable.