The Haven

Top Service, Sehr schöne Zimmer,sehr gutes Frühstückt , gute Lage, sehr Freundliches und Hilfsbereites Personal.

All I can say is WOW!!!! Firstly, it’s not in the busy strip but it’s a short walk from the trendy beach bars and clubs. Ellen and her team are superheroes. Every detail is perfectly executed and with such finesse. Communication was clear and responses were quick. We were sick with a touch of Bali belly for 24 hours and Ellen sorted out meds for us both. She is a real gem, cannot praise her enough. She gave us all the best spots and times to go somewhere. They have bicycles available for hire at great prices. The pool was fantastic! There was shade so that even though we sat there having drinks…we always had shade. Everything was so clean, comfortable and inviting. Breakfast was awesome! I tried three of the four options and they were all delicious. There are many many bars and restos in close proximity as the establishment does not have its own restaurant. Lastly, they have a mini bar and snacks that are very affordable (in case you have a late night craving). Honestly, nothing was too big or too much effort for Ellen and her team. Thank you for treating us so well.

The property was very nice and comfortable- the staff was always very attentive and tried to support all my needs. I had a really nice stay

The villa is quiet far from the centre if you don’t like walking that can be a problem. You can rent electric bike on the property but if you rented elsewhere as I did because it was 3 times cheaper- they won’t allow you to charge it on the property. So make sure you get the number of the rental place and get them to exchanged the bikes every night or you could end up without electric scooters when you need them the most. Apart from that inconvenience. Everything was perfect, and to be fair the staff and the villa was very proactive in trying to find my rental company so it wasn’t their fault that I was without battery. I just mentioning this for future guests to prepare beforehand.

Air conditioning is really good. Staffs are really kind.

Pool was not perfectly clean. Complementary bike was not in a good condition and limited. Room is not bright.

I had a comfortable stay . The location is quiet and relaxing, yet still convenient to reach the main areas of the island. The room was clean, well maintained, and comfortable. Staff were polite and helpful, and check-in and check-out were smooth. Overall, a calm and pleasant place to stay. I would consider staying here again.

Nothing

Had an AMAZING stay here. Myself and my partner stayed over Christmas. Ellen and her staff were amazing, so so helpful. Anything you need, they will help with. Rooms are lovely, the bathroom is stunning. Nice big pool. Bicycle hire is available just across the road and very very well priced. Ellen provided snorkels for a very good price too. The hotel is in a great location. Having breakfast arrive to your room in the mornings was such a lovely bonus. They even added some Nutella to my continental breakfast when we asked for it! 10/10 stay.

Honestly, there’s not really anything that springs to mind.

The Haven est un petit coin de paradis avec un rapport qualité-prix imbattable! C’était notre troisième fois à Gili Trawangan, et nous avons adoré ce logement. Sa tranquillité est indéniable! Pas de mosquées, d’animaux ou de bars aux alentours. Les équipements sont en parfait états (salle de bain, literie, etc.). Notre séjour a été très réussi grâce à Ellen, notre hôte incroyable, toujours au petit soin, très arrangeante et super réactive. Nous avons passé un séjour impeccable! Merci Ellen, à bientôt 🥰

Rien :)