Balkan Hotel Garni

Just a basic hotel to stay at near the bus station

Same

It was not good value for money.

It didn't have a car park facility. The location was strange. The beds were not comfy but they were noisy.

Nema parkinga

Very nice people always ready to help

I liked everything

Svidja mi se lokacija, dorucak i prijatno osoblje

Tus kabina mala, oseca se na kanalizaciju. Stepenik kada se izlazi iz kupatila je poguban za glavu i jako opasan ako je klizavo. Cuvajte se. Dusek uflekan, iscepana posteljina i sve se pritom naplacuje iz mini bara ali problem je sve iznad pa samim tim bar bi trebao da je besplatan.

Receptor je bil zelo prijazen. Lepo nam je razložil glede prevoza v center mesta. Zajtrk je bil zelo okusen. Vredno za ta denar.

. The hotel was clean, and the breakfast was good.

Unfortunately, there was an unpleasant smell throughout the hotel, particularly in our room, which affected our overall experience. We were also disappointed by the handling of our late check-out request. Although we had arranged and confirmed an extended check-out, we received a wake-up call at the regular check-out time. This was particularly frustrating, as we had specifically planned to rest longer before a long drive. What made the situation worse was the response we received at reception. Instead of apologizing for the inconvenience, we were told that the mistake was due to an employee having issues with their manager. While we understand that misunderstandings can happen, internal staff matters should not impact guests or be used as an explanation for service failures. Overall, while the hotel had some positive aspects, this experience left us with the impression of a lack of professionalism in handling customer service issues.