Aira Residency Kothagiri by Lexstays

Breakfast management is poor. They dont have proper dinning facility , but a makeshift one. Food is also not up to the mark. Water quality is bad. Be careful with their drinking water facilty as well. They will tell you that they are providing Bisleri packaged water, but it is not. Staffs are not trained to understand the visitor need.

Bathroom Water quality is dirty, breakfast and dinner quality worst. No TV facilty available

Nothing

Hello, My stay at Aira Residency Kotagiri was extremely disappointing and far below acceptable hospitality standards. Although I arrived on time and my booking clearly included breakfast, the caretaker repeatedly asked me to prove that breakfast was included, as he did not believe the booking details. This created an unpleasant experience right from the start. The overall cleanliness and housekeeping were extremely poor. There were spider webs throughout the rooms, a foul smell in the washrooms, and the property appeared poorly maintained. Ants, bugs, cockroaches, and other insects were present in and around the rooms, making the stay highly uncomfortable and unhygienic. The beds, towels, bed sheets, and blankets appeared old, dirty, smelly and poorly maintained, with visible fungus stains on some of the linen. There was no hot water available on the first day of my stay. The breakfast quality was poor throughout the stay. On the checkout day, even basic items such as sambar had finished, and due to the cook being on leave and arriving late, breakfast was served at 9:45 AM instead of the scheduled 9:00 AM. The property maintenance was inadequate. There were no proper lights outside the rooms, staircase and on the terrace, creating a dark and uncomfortable atmosphere, especially during the evening and night. The entire environment felt neglected and unwelcoming. The most concerning aspect was the behavior and attitude of the caretakers. They showed little respect for guests and handled concerns unprofessionally. Their conduct made the atmosphere feel intimidating rather than hospitable. As a family traveler, I found the property particularly unsuitable and potentially unsafe for women, girls and children. Overall, my stay at Aira Residency was one of the worst hotel experiences I have had.

Room is good but management should look at cleanliness/ Staffs in premesis/ Food/ Overal Hygenic

Room was not ready when we arrived. There was only 1 staff available and the rest went on holiday. There was group of single men having alcohol outside the room around 3 pm. Manager gave us the room adjacent to the drunks and were adamant to change the room to a different floor. We had to leave the place losing the money we paid and find a better place to stay.

everything with this property.

Room Size

Service, Poor WIFI

Good Staff; Breakfast. Meals as per our liking and very good location.

Nothing to complain.

The property location is on a scenic valley. The food was awesome and tasty. The saff behavior was supergood. We had a campfire setup with the family and the arrangements made by them were really nice and it was a memorable evening. I would love to stay there again if I get a chance.

Everything was perfect !!