Nexus Xpress Hotel

The property was clean, which was a definite highlight of my stay. The attention to cleanliness made for a comfortable and hygienic environment.

While the property was clean, my overall experience was unfortunately far below expectations due to numerous issues that need urgent attention. The customer service and communication were lacking. When I reported that the shower on the third floor had no water pressure, the staff advised me to boil water in a kettle and bathe using a bucket, I thought that was unreasonable for a paid accommodation. Equally frustrating was the discovery of a policy prohibiting outside food deliveries (such as pizza), which was only mentioned on a sign at the gate and not disclosed on the booking site. Transparency about such restrictions is essential for guests to make informed decisions. The facilities were unreliable and inconvenient. The electricity kept turning on and off, and the internet connection was so unstable that I couldn’t work. Additionally, there was no elevator, making it difficult to access the third floor with luggage. The in-house taxis provided were old, uncomfortable, and lacked air conditioning, which was disappointing for transportation needs. The complimentary breakfast was extremely poor, forcing me to eat elsewhere. The location was also problematic, tucked away in an inconvenient part of Lugbe, the property was hard to locate by the airport taxi. For this property to meet basic hospitality standards, improvements must be made in several key areas: stable utilities (electricity, water pressure, and Wi-Fi), better guest communication (clear policies upfront), and upgrades to amenities (transport, breakfast quality, and ideally an elevator). With these changes, the stay could be much more comfortable for future guests.

The hotel is neat and clean.the staff are okay.

But the service is poor. There is no common drinking water for customers. Must we buy water in the hotel which was also costly.and food and water are not allowed into the hotel

The hospitality was great

The food was not nice. One for star for that

Good value for money.

Clean room, comfortable bed and reasonable price.