The Wheatley Hotel

The hotel was in a good location for events at Sandal Park

When we arrived the hotel windows were all smashed so someone had obviously taken umbrage with the place. There were 2 staff behind the bar and we explained we had a room reservation. They turned us away saying there was no reservation in our name and that Booking.com must have made a mistake. I explained that we had paid in full , and that I had even contacted the hotel directly about our stay and received a response. They said it must be a mistake by Booking.com and to take it up with them. We were slightly relieved as the place was so run down, and only a few of the smashed windows had been boarded. We contacted Booking.com to be told that the hotel were saying we stayed as was planned - it took almost 3 months to prove our case and get a refund. This is apparently a scam they run all the time, as the nearby hotel we (thankfully) managed to book on the day said The Wheatley were repeat offenders and people were always going to this other hotel trying to get a room last minute

Staff was lovely and very helpful, it is an okay hotel to stay in if you are staying for one night, however we paid £80 for the night and it wasn’t worth it

When we entered the room we noticed several problems such as, toilet seat not on properly, holes in the walls, stains on the carpet, wardrobe hanging off its hinges, no hot water or pressure in any of our taps and shower head, and our cutlery and kettle were dirty, because it is also a pub it was difficult to go to sleep as we had people outside shouting until early hours in the morning

Hotel was not open , we was not informed, And it cause a lot of stress on the day , Trying to find accommodation

Nothing

Arrived at the venue, and was told that they were not accepting guest that night as they had changed owner that morning. There was no apology. There had been no attempt to warn me in advance, and I was offered no assistance. The premises are misnamed, they are not a hotel, they are a tacky pub, noisy and very down market.

Staff lovely couldn’t do enough for you. Very helpful with taxis and any requests you had. We had stayed as we’re travelling to a wedding and it was great for us location wise. Bedroom and bathroom clean and tidy all we needed to stop overnight.

Was a touch run down could do with a revamp but I wouldn’t complain it serviced exactly what we needed it too.

I arrived at the hotel to find that they were not doing accommodation at present. My payment had already gone through. I contacted booking.com and explained. Hopefully money has been refunded. I went to alternative hotel.

I was unable to stay

Nothing

Turned up for our reservation that had been made 6 weeks before only to arrive and be told that there was new management, they’d closed all the rooms and we’d have to figure out ourselves where we were going to stay for the next two days. The poor girl working there had no help from anyone in dealing with guests showing up with nowhere for them to stay.

Cheap. Needs renovation Staff were great. Very helpfull.

Needs a good refurbishment.

location was perfect for where i needed to be

the rooms are about the Pub itself so early nights are impossible, asked about the free Wi-Fi and told there isn't any although there was a board saying free WIFI, asked about breakfast was told only at weekends although a board outside said all day breakfast all week, the restaurant looked as though it hadn't been open for ages i ended up eating down the road, the single room was 8ft by 10ft, the bed felt it had come from a Caravan (thin and Hard), if the location was where i needed to be then i would have booked a room from the larger chain