Art Essence Canggu

service was great, I loved the atmosphere and location

I had no hot water in shower :(

Nothing

I had to leave immediately because of unbelievable noise from bikes road literally next to my room…asked owner to cancel reservation and received extremely rude behavior with treathening…NEVER in my long travelling history I ever experienced anything like that. On top zero reaction from booking itself!!!

This accommodation was a complete disappointment, and we have never had a worse experience. The entire situation was so distressing that we were too afraid to stay at the property. We strongly caution anyone against booking this place. We came expecting peace and relaxation, but instead, we were met with stress, fear, and disgust. If you value your health, safety, and privacy, avoid this accommodation at all costs!

Unfortunately, I have to share an extremely negative experience with this accommodation. 1. Surroundings: The accommodation is located in a noisy, chaotic, and very unsettled area. The constant noise from scooters and the strong smell of exhaust fumes from traffic made the stay unbearable. Walking outside was impossible and dangerous – there was a constant risk of being hit by motorcycles. 2. Condition of the Accommodation: In the room, we encountered furniture infested with insects, resulting in the constant appearance of new insect eggs and larvae. This was highly unhygienic and unacceptable. 3. Shocking Behavior of the Staff: During our stay, we experienced a situation where the owner yelled, used vulgar language, and even made threats, referencing the "mafia." Such behavior was horrifying and absolutely unacceptable. We felt threatened and completely taken aback by this extreme conduct. 4. Unauthorized Manipulation of Our Belongings: Even though our stay was fully paid for, the staff entered our room without our knowledge or consent and tampered with our personal belongings. They unilaterally decided to move our belongings to another room without informing us or asking for our approval. Some of our items were found scattered around the new room, others were left in drawers in the old room where we had not placed them, and a few items, including a charger, were missing altogether. This intrusion into our privacy was completely unacceptable, unlawful, and shocking. 5. Refusal to Refund: Despite cutting our stay short due to unbearable conditions and these incidents, our request for a refund for the unused nights was denied without any reasonable explanation.

The room , location & the host

Big room with big toilets and strong hot showers

The guy at the reception was very kind and helpful.

When I took the taxi to get here, I couldn't find the place because it's not called Art Essence Canggu but Art Hostel Canggu. I thought I had booked a guesthouse, but it's an hostel. The cleanliness leaves a lot to be desired, the pool is dirty and unusable, and the room door wouldn't close, so I slept knowing that anyone could enter my room. I've been in Indonesia for a month, and this is the worst place I've stayed at. For what it is, the property should have cost much less.