Quality Suites San Antonio Northeast

Location and the staff was amazing

There were several issues #1 the door had big gaps top, sides and bottom. #2 the restroom door did close not matter how hard you push or pulled on it. #3 the carpet was damp between the sink and bathroom. #4 the mattress on the pull out couch had a bunch of red stains.#5 the plug in for a usb cable didn't work. #6 the white curtains had something black all on the bottom of them. #7 the hot tub was nasty it had stuff floating in it and it looked like it hasn't worked in some time.

The check in and out process was very easy.

First of all our room smelled moldy while the AC was off. Second the jacuzzi was not operational. They left freestanding molded water in it attracting all the bugs in San Antonio I stead of draining it while they fixed it. No pool towels or any extra room towels. The complimentary breakfast wasn't properly presented for guests. The waffle batter dispenser fell apart. I had to put it back together. At 8am it wasn't enough food left for those wanting to eat. Cereal was empty, no eggs, no bread for toast. The juice machine watered all the juices down like they were trying g to stretch it out. The best thing about the stay was the bed was comfortable. Will definitely not stay there again.

This hotel exceeded my expectations because of their staff. Supper friendly and helpful. It was Ace who helped me out. Kudos to that guy!

Nothing

Location

Ace was very helpful and friendly throughout the entire stay.

The heater in the room smelled like it was burning.

Great deal for what they have. Front desk employee, Ace was phenomenal and helped me out with all my needs.

La ubicación

Muebles y habitación antigua..desayuno basico

Management was nice and acted fast when I let them know that the carpet was soaked when we checked in apparently the AC unit was leaking.

After they moved us to another room and this room had black mold, and the ceiling was ripping in the bathroom and when we first walked into the hotel, it smelt like dirty diapers. We actually had to go to the dollar store to buy some deodorizer and disinfectant for the room.

Nothing, the entire stay was horrible.

The room was filthy. The entire hotel had a terrible odor. The AC in the room did not work. The breakfast was disgusting.