Quality Suites San Antonio Northeast

I really like the Amenities i got, it does have pool , their rooms are clean and friendly front desk

This property smelled like cigarettes. There was solicitors outside. They went up to my teenage daughters.

The bed sheets had blood on them

The staff we're awesome Made us feel very welcome Given thanks to the employee Name Ace he was great

Hot tub was out of order and breakfast should be served longer

Staff were friendly.

We booked this hotel on Booking.com, but when we arrived, they showed no evidence of our reservation even with the booking confirmation number. Gave them the names of both adults. Still couldn’t find the reservation. We drove away and get on the line with Booking.com who contacted the company. Turns out they did have our reservation just under the wrong adults name. The room type for one of the rooms was not correct. To be fair, this may have been a Booking.com issue and not theirs. The property was clean, but worn down. Staining on flooring, carpets, furniture. We had no trash can in room. Requested one, but it never came. They were unable to provide the extra pillows we requested and they pre-approved. The pool and hot tub was out of order for maintenance. Some of the plugs and lights in the room didn’t work. My adult children said the faucet in their room was ready to fall off. The breakfast bar lacked meats, fruits, dairy, pastries, that you come to expect.

Sam is the best

Safe environment and lovely people! I hope you guys get to meet the front desk employee, Ace. Such a charming and helpful guy.

Great stay for the price. Staffs here are really caring! Ace did an amazing job ensuring everything went right.

Location and the staff was amazing

There were several issues #1 the door had big gaps top, sides and bottom. #2 the restroom door did close not matter how hard you push or pulled on it. #3 the carpet was damp between the sink and bathroom. #4 the mattress on the pull out couch had a bunch of red stains.#5 the plug in for a usb cable didn't work. #6 the white curtains had something black all on the bottom of them. #7 the hot tub was nasty it had stuff floating in it and it looked like it hasn't worked in some time.

The check in and out process was very easy.

First of all our room smelled moldy while the AC was off. Second the jacuzzi was not operational. They left freestanding molded water in it attracting all the bugs in San Antonio I stead of draining it while they fixed it. No pool towels or any extra room towels. The complimentary breakfast wasn't properly presented for guests. The waffle batter dispenser fell apart. I had to put it back together. At 8am it wasn't enough food left for those wanting to eat. Cereal was empty, no eggs, no bread for toast. The juice machine watered all the juices down like they were trying g to stretch it out. The best thing about the stay was the bed was comfortable. Will definitely not stay there again.