On The Square Accommodation

Location good, cleanliness good.

Staff management and communication extremely disappointing. Huge inconvenience of not being able to get into room 4 late at night as a result of a broken lock/key. Likewise, most infuriating not being able to have someone answer a phone and come out to attend to the issue.

Only three things that were either not in the room or that can be changed. 1) Lighter or matches for the nice candles put out 2) Wine bottle opener 3) The instant coffee can maybe be a better make than frisco, like Jacobs or Nescafe

I did not read the video instruction send to me prior to contacting the site . Garrid help us over phone. The aircon worked well. considering the outside temperature was in the high 38C

Step accessing the room caught us by surprise, and bath shower was great but the water pressure was on the low side.

Water pressure in the shower was very low, not pleasant

It did what it said on the tin. I really appreciated the self managed check in and the very detailed instructions and videos of how to get in. I also really appreciate the different pillows available.

The only change is I would have appreciated an 11:00 (instead of 10) check out (although I did not ask)