Kombo Beach Resort

So much to like. I have stayed at Kombo Beach for many years and have always loved it. The location is fantastic, on a sandy beach. The recent updates to the hotel are phenomenal, with more improvements since our last stay. The new swimming pool is great, and although we were not in the swim up pool rooms, they looked fantastic. The room upgrades make a great difference. We chose the all inclusive option and the food was excellent - often not the case with all inclusive. A great choice of food, from Gambian dishes, salads, meats and many different types of cusisine. With the new ownership it is lovely to have quality Indinian food on offer, if a little unusual in the Gambia. The breakfast is exceptional - I am not sure if I have had better, even in a top hotel. The head chef at breakfast is talented. The new manager is friendly and visible. It is clear he runs a tight ship ensuring the needs of residents are met. The true beautyof the hotel is the staff, and always had been. even though the hotel was previously in need of renovation, we came back because the staff were so friendly and helpful. The upgrades are amazing, but the welcome of the old staff - and now the new management, is what brings us back.

I would not change much. As an all inclusive, the cocktails were not great, nor alcholic beverages in general. When paying all inclusive, it is so that you can enjoy a drink and food knowing it is already paid for. I did not notice any of the snacks you sometimes get in all inclusive - e.g an ice cream at a specific time. It is possible they were availble. My biggest change would be at the main reception. Unlike the rest of the staff, the welcome and support was dismissive and unfriendly, as if we didn't exist. They argued with each other in front of us, and seemed to busy to help. We were left to stack our own luggage on the trolley and my son carried most suitcases up the 3 flights of stairs whilst the reception worker played with his football in the corridor. This was so at odds with the management and other staff who went out of their way to help.

All the amenities you will need. Great location. Staff are so kind and cater to all needs.

La nourriture n’est pas varié

Good location and facilities

Apparently, something went wrong with the booking. The booking said I rented two rooms for one person per room, whereas I needed two rooms for two people. After all, there were two adults and two children. To resolve this, instead of 1,300 euros for a week, I suddenly had to pay 2,200 euros (for the same two double rooms I already had booked, but just to have a second person in it) l. This was quite more than we expected, though the receptionists acted as if we were getting a special "friends' price." When I suggested cancelling the entire booking and rebooking for four people, I found out I should eventually end up with a total that was 400 euros cheaper than what the hotel was asking. When I show that to both people at the reception, they had to accept it, but this left me with the feeling that they tried to rip us off. That casts a shadow over our experience at this hotel. Without this negative first experience however, I must say our score would be higher. The hotel is expensive for what it offers, but the location is beautiful, the facilities are fine (although the water slide could be open a bit more often), and the rest of the staff is generally very helpful. But first impressions matter!

Der Strand und das Personal

Die Zimmer müsdten überholt werden.

L’établissement est beau , très propre , bonne ambiance les week-ends, ils ont étés très serviable , très attentionné . A mon arrivée j’ai eu droit à une décoration d’anniversaire relativement à mon anniversaire . Dans la nuit du samedi 18 j’ai eu très mal au ventre j’ai appelé la réception ils ont envoyés quelqu’un me prendre un médicament en pharmacie franchement c’était un super séjour je reviendrais à coup sûr ❤️

Staff friendly. Food at the resteraunt good but sometimes slow and chips seemed to be cold now often than hot.

Finish of the build a but rough in places. Mattress quite hard