Cicero Guest House by Reasy&Busy

The apartment itself was excellent – clean, modern, and genuinely comfortable. It was a pleasure to stay there, and if I return to Verona, I would happily stay again – but with a different management company.

I've traveled extensively for years, but this experience was a first. The official check-in time was 3 p.m., but I received no check-in instructions by then. They only sent them around 5-6 p.m. I was very anxious since I was with my family, including a child. A few days prior, I had requested five sets of bedding, as I paid for five people. When we arrived at the apartment, I found there was no blanket for my teenager's bed. Being autumn, the apartment wasn't warm, and per the rules, the air conditioner couldn't be set above 23°C, so my child spent the first night freezing. The following day, we were promised that a blanket would be brought over. **Day 2:** We returned in the evening, but still, there was no blanket, despite paying for five people. My husband tried calling and messaging, but there was no response for nearly 24 hours. We ended up sleeping together on one bed to keep warm. The next morning, we received a message from the host's representative, saying they had an emergency and that the blanket would arrive by the evening. **Day 3:** We came back after 7 p.m., and still, no blanket. By this point, we were beyond frustrated – it was cramped, the rain made the apartment even colder, and I couldn’t reach the host despite calling and messaging over 100 times. Finally, my husband called Booking.com’s hotline, and they helped us connect with the host. About 20 minutes later, we got a blanket – but it was dirty, with visible stains. I must note that the rest of the apartment was quite cramped, too. We were so disappointed. Instead of enjoying our days in the city, we spent three days worrying about something as basic as a blanket. My husband mentioned that he would file a complaint and requested compensation for the fifth set of bedding. We were promised a refund but never received it. I don’t know why they bothered promising if they wouldn’t follow through.

First of all, the house is really nice and clean. As far as I understand, it is a new booking house. So there are some minor deficiencies. For example, there is no salt, no garbage bags. But these are not big problems. It was really hard to get the key. It uses a system called vikey from the beginning. I was hesitant about whether it was safe or not. Then when I went home, I couldn't even open the apartment door to get the key. I called and couldn't reach them. Finally, I reached someone and they told me where the key was after 3 or 4 hours.

The location of the house is not bad. Next to the stadium. 15-20 minutes to the fair. There are many lights in the house and you have to turn them all off one by one when you leave. I wish there was a system that worked with a key when you left.