Grand Emilia Hotel

Pretty nice people at the desk, helpful and smiling.

Terrible breakfast and services

Big room and comfy bed

The location. It is difficult to find, we got lost with our taxi as the location is a bit remote from the main road. The outside surrounding is also not that well developed yet. You'll see dog poops along the entrance/exit area to the hotel compound. IN my opinion, cleaning by the hotel must also include the ingress/egress areas of the facility since it gives the first impression as you get in.

Big space

I liked the cleanliness of the room and the kind service of the staff.

Staff tried to be accommodating with some issues, breakfast server was nice. Cold AC and mostly clean room.

Completely out of touch with current and common hotel amenities and quality in service. This may be the only hotel on the planet that does not have an ice machine or ice anywhere in the property, or any access to cold beverages in room other than ordering delivered. No drinking water available except for water cooler at breakfast, and incredibly bad breakfast. Somehow their cook doesn't know how to scramble eggs properly. Menu items not available and upcharge for everything to go with breakfast that would normally be included. One plate with one egg omelette and a pile of white crunchy rice is NOT a breakfast. One coffee and one water glass of powdered orange juice mix for two people to share. WTF? Server had to run to the store twice to get ingredients for breakfast that was supposed to be included with a room we booked over a month ago. Incredibly noisy in the halls and outside the window ALL night. Sounded like some sort of buzzer from above intermittently all night. Ambulances, dogs, roosters, people training dogs, laughing, moving furniture...... Above and outside the room, all night. Staff was nice but completely inept or untrained to handle simple customer issues. Internet weak and unable to stay connected for more than 10 minutes at a time and so slow that apps all time out while logging in. Hardest foam mattress that I've ever encountered in a hotel and sheets that were to small for the bed, blanket cover was too small for bed as well. Foam pad pillows flat and nearly useless. Defective power outlet fried my laptop and phone charger, even with converter attached. Irregular current so nothing would charge. Lovely view of trash and metal roof squatter community outside windows on second floor. Tub and shower ancient and water pressure so low that it was difficult to shower. Tv from late 90s, old and had rca jack connections only for media. Residents of Philippines, so completely aware of local standards and what to expect for that rate.

The space, cleanliness and friendly staff

No free drinking water provided in the room

The service is always served with a smile and giving

What I didn't like is that the dining room is very small, the wait for food is much longer than usual and there should be a buffet in the future