Trinity Villa Ubud

Here is absolute gem!!!! Exactly same as the picture, no mold which is common in Bali villas!! I had doubt cuz there were not many reviews but oh my god this was simply incredible. Staffs are very attentive and nice, with one message they will do everything! I loved staying here and didn’t want to leave. Location is good as well, near from Ubud center but u need to use motorbike to get the center. However for me it was better since Ubud center is extremely busy. Highly recommended!

Nothing!

The interior was beautiful. That being said, only half of the furniture was new and half of it was old.

There were so many things wrong with this place. First of all, the check-in experience was by far the worst I have ever had. This villa is not visible on any map application, so it was completely impossible to order any transportation to the accomodation beforehand. Nobody from the accomodation reached out to me before I sent them a message asking for directions. On whatsapp, the staff told me to inform them about our arrival, which is exactly what I did a day prior. I told them an exact time of my arrival, and when I got there, nobody was there. I tried to call the villa a total of 9 times within 30 minutes, sent them text messages, but nobody responded. Eventually, I had to walk to the nearby hotel to ask if they knew who the owner was. A local grandma tried to find any staff members of Trinity Villa Ubud with us, and after minutes of walking around aimlessly, we stumbled upon a staff member of the villa. When we told him who we are, they just stood there looking at us like we are stupid and did nothing. We had to tell him three times that we are trying to check-in to the villa, and only after the grandma from earlier spoke with him in Indonesian, he finally started doing something. We were finally just given the keys to the villa (over 30 minutes later), but no instructions on anything regarding the accomodation or our stay were given. The staff members disappeared and I never saw them again, ever. After the check-in experience we noticed that the villa is indeed not entirely new, since half of the furniture was old and worn out. The sheets were dirty (had multiple stains in them), the mattress of the sofa was dirty and broken, the outdoor lounging sofa was extremely dirty and worn out - unusable. Besides all this, we experienced by far the slowest internet connections on the island in this villa. Both of us struggled even opening basic things on the web, and the connection cut off literally every second minute.