The Hotel

Pretty view. Decent location

Probably the most overrated hotel I’ve ever stayed in. While the rooms may look nice, the experience was awful from the moment we checked in. Our room reeked of chemicals to the point where my friend and I struggled to breathe without getting headaches and watery eyes. On top of that, the toilet flush was broken. I reported this immediately and the staff’s first solution was to move us into a smaller room with no view, essentially a downgrade with no compensation offered. Only after standing my ground were we finally moved into a room larger than our original. We also had ongoing electrical issues in the room. The lights, TV, and WiFi would randomly turn off, which caused the automatic blinds to move up and down on their own throughout the day and night. This was incredibly disruptive and made it impossible to relax or sleep properly. In addition, we had ongoing issues with the TV, where another guest repeatedly connected to it while we were watching. When this was raised with staff, we were told there was nothing they could do and that we would simply have to deal with it. One staff member even dismissed the issue by saying it must be a ghost. The restaurant service is painfully slow. With only two other guests dining, it took over 40 minutes just to receive a piece of toast. Completely unacceptable. To make matters worse, the hotel hosted large parties that went past midnight. There was no warning before or during our booking that this would be the case. The rooms are not soundproof at all, making sleep impossible. You can clearly hear outside noise and non-hotel guests throughout the night, and to top it off, crows repeatedly flew into our window from around 6am after seeing their reflection, making proper rest completely impossible. Outside the hotel, there is a tuk tuk mafia. These men aggressively harass you until you get into their tuk tuk and will not leave you alone unless you do.

Outstanding Location and best resort. Location was so good & breakfast was so fresh and tasty.

amazing location!

reduce the prices of F&B … we would have spent more

Amazing views

First off, the property is gorgeous - so aesthetic and the views are incredible. It was also great to get a free yoga class and 15 min treatment included .

What really let this place down was the service. The lack of communication and the wait times were just not up to par with the cost and look of this hotel which was such a shame. For example, we could only eat in the hotel 1/4 of the nights we stayed (being our first night but we hadn’t realised as so went out instead as had just arrived to Ahangama) this is because the restaurant favoured private events over its own guests. We came down to dinner one night to be told 20 mins before sunset that the restaurant was closed for a private function with 0 prior warning. After sharing my frustration over the lack of communication, they offered to make us a sandwich for dinner an seat us behind the event in the corner… (so no surprise we went out again instead!) on the other two nights they had a sunset rave party which meant normal restaurant service wasn’t running and loud music and outside guests replaced it (again no communication prior to booking or when we arrived of this, we found out via a text on the day). There was also a Jewish celebration another night which again meant no normal dinner service and an event instead. We also had ordered room service on one occasion (two puddings) and waited an hour to receive it. We have stayed in places with far far better service for less of the cost, so we were quite shocked by this. The location of the hotel also wasn’t great, we assumed we could do a breach walk down into the town but it’s not possible to walk down the beach as it’s not connected so it’s a main street with little pavement and it’s just under 30 mins down to the man restaurants so we found overselves getting a tuk tuk a lot due to the walk not being very nice. Nevertheless the hotel was truly gorgeous and we did enjoy ourselves despite!

Great location and nice rooms.

Food portion have become pretty small. Room next to pools are quite loud. Space at pool/beach is very limited but they allow outside guests and big families for the whole day but this isn't a family hotel at all.

The presidential suite had a very nice view and a balcony but that was about it. Staff at the gate was also friendly and helpful.

Considering the price there were lot of aspects that were sub-par: 1. toilet in the room had a see through glass door - zero privacy 2. room cleaning was bad 3. On Thursday nights hotel has a party that blasts music and lasts until 11.00 pm. We had to wake up for an early morning trip at 6 am and our sleep was affected. The music was so loud that we felt the bass in our third floor room. Very unpleasant. 4. Breakfast was bad and service very unreliable

What a beautiful property, excellent staff, food, room - the entire experience at The Hotel was amazing

Nothing

Convenient location, good view from balcony of the ocean. Breakfast food tasted good.

*No basic amenities that are usually present with a 5 star hotel e.g kettle and tea in room, robes or slippers etc * extremely loud inside room as no sound proofing, very noisy and hard to sleep through the noise * electricity’s went out multiple times during the night. AC and fan not working at cooling the room, poor quality electronics * tuk tuk mafia hanging outside the hotel and seem to be in collaboration with the security as we witnessed the same man who chased our driver away having a chat and laugh with the security the next day