Hotel Bourré Bonne Louisville, Curio Collection by Hilton

Lovely new property. Lobby and rooftop bars excellent. Very friendly staff and convenient location. Chamber maid service was a little slow but will definitely stay here on our next trip.

Not welcoming by any staff. Barely acknowledged by front desk, manager, or concierge almost every time I came into the hotel. The weekend club upstairs on the roof,6th floor, which bumped thecno music was heard all the way on the 4th floor. I was laughed at by front desk when I called to inquire why with no concern for the guests who are there to sleep at night. The club goes till midnight. No one could answer where or when the complimentary shuttle was available. No assistance was offerd from valet while loading or unloading car with luggage and golf bag every time I got my car. Not enough storage available in room for clothes. One drawer half taken up by a safe. The impractical "Chiller", not a fridge in room only held a temp for possibly wine or beer, couldn't handle any food storage. The tablet in the room that's supposed to offer information said the menu coming, yet offers room service and other possible info to no avail. Extended my stay by one night on a Tuesday with an increase of 150$ with no explainable reason why. No one who works there seemed to know what events or conventions were in town, possibly informing guests as to why costs and business was the way it was. I was condescended to by the bar when I ordered an espresso martini, saying that at least it's in a "cute" glass, a coupe. This place isn't a luxury hotel.

A very new property. Beautifully designed rooms but they need to work out some kinks. At this price point, I feel service should be exemplary, and they’re not there yet. Food at restaurant was not hot, just warm, and the steak was tough. Housekeeping did not replenish bathroom supplies, and we asked about it at the front desk on our way out to dinner. It hadn’t been resolved yet when we returned a couple of hours later, and we had to ask again. Ultimately housekeeping delivered after a total of 3 hours after we asked about it. We want to give them some grace, but I hope in the future management can empower front desk staff to really wow the guest when they express a concern about the service they receive (vs what was expected). We received coupons toward breakfast the next morning, which was nice, but we wanted to leave early so it was a limited value to us. Although it was a nice hotel and I’m sure they will resolve the issues, we will likely stay elsewhere the next time we visit Louisville.

The hotel was BEAUTIFUL, clean, modern and the staff was Amazing. The only think I did not like was the club music blasting until really late at night. I was not able to fall asleep until 12:30 every night. It didn't help that I was on the floor directly beneath it.

Very nice, clean hotel

Staff were awesome! They had a huge weekend and they somehow made us feel like we were the only ones there! Rooms are BEAUTIFUL! All the details in the whole hotel were amazing! I would say the only issue was the loudness of engines revving outside laaate at night in the corner room we had. I luckily had some ear plugs but I’d recommend bringing a noise machine or fan!

The staff was wonderful, extremely clean and modern rooms.

Beautiful hotel! Great staff, amenities, and the room was comfy and clean. Would definitely stay here again.

We were celebrating our 25th wedding anniversary. The hotel was beautiful and the front desk staff were kind, but our celebration was ruined when turndown staff threw away most of our $230.00 (before tip) tomahawk steak dinner from the hotel’s on-site steakhouse. If you can’t eat it all at one sitting and have to take your meal back to your room, beware — it may be tossed if you step out to explore the city. The hotel apologized at checkout and promised a refund, but just yesterday another manager refused to honor it. Extremely disappointing treatment for such a milestone occasion.

It was good