Crown Regency Suites Mactan

Room was spacious.

Although room was spacious. The shower being over the bath was quite dangerous as it was very slippery. There also was a construction site right outside our window. Breakfast was very basic and staff not very attentive. The reception staff were great

Nothing to with staff but sistem I so useless I booked with booking.com was no saying to have deposit but when I go to hotel they ask me directly 2000 pesos deposit I was in shock think about it if I have only hotel money and no more money staff not letting me sleep that night even I paid my hotel room money, very big issue at hotel very useless 🥶🤯😖

Useless !!!!!!!!!! Don’t trust, please keeping some money on you always 🥶🤯🥵😱

Location

Room was indeed spacious but it was VERY UNCLEAN. No slippers were provided so we stepped barefoot on the floor, only to find out that the floor was VERY dusty it made our feet dirty as well! It was dusty everywhere including the beds that it made me uncomfortable. There was also a dead cockroach under it. The shower was malfunctioning as I believe the holes where the water comes out were blocked by rust. I feel like the room was cleaned a long time ago... and that explains why I only saw 3 guests apart from us. Overall, it was a bad experience. Although the stay served its purpose which was to have a night-stay near the MCIA.

Breakfast was okay, not much selection. Room was big enough. Friendly staff.

Dirty curtains, TV was very blurry. None of the gym equipment was working. Gym was dirty. No safe to put important things. Building is outdated and need some work. The last hotel we stayed was very nice with a big buffet breakfast and cheaper.