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9.2 / 10 Guest Rating

Rusutsu Kuma House

230-18 Rusutsu, Rusutsu, jp

Rusutsu Kuma House - main view

About the Property

Luxurious Holiday Home with Stunning Garden

1. Spacious Accommodation: Rusutsu Kuma House offers a spacious holiday home with 4 bedrooms, perfect for families or groups. The property boasts a flat-screen TV and a fully equipped kitchen for your convenience.

2. Tranquil Garden Setting: Enjoy the serene garden at Rusutsu Kuma House, ideal for relaxing after a day of exploring nearby attractions like Niseko Annupuri Hot Spring and Lake Toya.

3. Private and Convenient: With a private entrance for added privacy, this non-smoking property also provides free private parking. Located near various stations and airports, Rusutsu Kuma House offers both tranquility and accessibility.

Book your stay at Rusutsu Kuma House now for a memorable holiday experience!

Facilities & Amenities

Parking
Free Parking
Family rooms
Luggage storage
Non-smoking throughout
Private parking
Staff adhere to local safety protocols
Cashless payment available
Contactless check-in/check-out
Shared stationery like menus, pens are removed

Important Information

Check-in & Out

Check-in
Check-out10:00 AM

Property Notes

This property does not accommodate bachelor(ette) or similar parties. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9.2
Exceptional6 verified reviews
AI Summary

Guests highly rate the great hosts and frequently praise the convenient location.

Categories

Cleanliness9.1
Service9.6
Location9.1
Room Quality9.1
Amenities9.1
Value for Money9.3
Food and Beverage9.1
Overall Experience9.3

Select topics to read reviews

B
BencaCA
Verified booking
extended_group
Standard Room
Stayed in Feb 23, 2026

"Dirty bug infested house with sewage smell. Bad beds. Poor Heat. Dirty furniture. Do not stay here."

1.0

This booking was part of a multi week ski trip to Japan. This was our last week. We arrived around 830pm and found the house in a generally dirty condition. There were numerous bugs, both live and dead around the house. There were cans of bug spray left out. There was a sewage smell in the downstairs laundry and bathroom area that wafted throughout the downstairs. There was no heat in one bedroom. The radiator in the hall was leaking some red fluid and not producing much heat. The beds had thin mattresses or foam. Only one burner on the stove worked. We notified Booking.com and the owner that night. We had to stay one night because there was nowhere else to go at 1030 pm. We would have left that night otherwise. I woke up with large stink bug in the bed with me and fresh ones in the house. We got rid of the bugs we could the night before. Met the owner, Jonny H, an Australian fellow, who simply tried to justify all of this. We had booked this for a week. We left that morning. The owner has refused a refund. Booking.com has offered to refund 20,230 JPN Yen or $185 Cdn Dollars. The Kuma House booking was $10,247.30 CDN or 1,064,008 JPN Yen. After more than 10 years of using Booking.com, I have lost faith in them after this experience. Watch out for Kuma House, Jonny H, and Hokkaido Resorts Group.

An older house is not in itself bad, but this was old and dirty and is in need of serious upgrading. It had a bad bug infestation. It has obvious plumbing and drain issues resulting in a sewer smell in the house and this is known to the owner. The furniture was old and dirty. The headboard in the upstairs bedroom had stains. Waking up with large stinkbugs in your bed is not on. The lack of heat in the downstairs bedroom was a big issue. The beds were bad. The owner, Jonny H, and Hokkaido Resorts Group seemed to care little about these issues and tried to justify all of them. Their response was that they have had no complaints and no bad reviews, and the furniture was better than in the booking photos. This house is disgusting and needs to be seriously updated in all aspects. It needs to be cleaned thoroughly. This house, in its condition, should not be allowed to be on Booking.com. I could only upload a few photos of lower quality for the website. Booking.com needs to do better when they have properties like this and problems are reported to them. Booking.com has seriously damaged their reputation with this booking and their response to us. We left this dump after the one night and luckily were able to get space in a 5 star hotel in Rusutsu for about the same price. We are of course currently out 1,064,008 JPN Yen. This booking was the disappointment of an otherwise great 3 week trip to Japan, all booked through Booking.com. We wasted a good part of one of our 5 ski days in Rusutsu dealing with this house and finding new accommodation. Not what you want to be doing when the snow is falling.

Helpful?
T
TommyidID
Verified booking
family_with_children
Standard Room
Stayed in Jan 23, 2026

"Excellent"

8.0
Helpful?
T
ThompsonauAU
Verified booking
solo_traveller
Standard Room
Stayed in Jan 4, 2026

"Great hosts, conveniently located 4 bedroom house."

8.0

Great 4 bed house with the option of a car. Approx 2klms from the East parking which is free, as apposed to Niseko. Close to convenience stores and ski rentals. Opposite a massage service which costs 5,000 Yen per hour (compared to Niseko prices of 19000 Yen) Attentive and friendly hosts.

Helpful?
M
ManhkHK
Verified booking
with friends
Standard Room
Stayed in Feb 18, 2024

"If no bugs, then should be better; fit for a group to stay."

7.0

Good location which close to Rusutsu resort. Free parking.

Too many bugs, no drying room for snowboarding stuff.

Helpful?
N
NicolecaCA
Verified booking
family with young children
Standard Room
Stayed in Jan 25, 2024

"Exceptional"

10.0

Nice spacious house well located to the hill for skiing. It was perfect for our two families. Jonny and the staff were helpful in getting us settled in.

Helpful?
B
BrendanauAU
Verified booking
group
Standard Room
Stayed in Feb 18, 2023

"Perfect for our requirements"

10.0

Kuma house was comfortable, warm, and in an excellent location. The lounge room has a very large comfortable couch with great aspect windows allowing for lots of sunlight to enter the room. The house has a very nice ambience

The two king single beds were a little small for couples

Helpful?