The Mandyville Jeffreys Bay

The staff were helpful and friendly. The rooms were clean and beds comfortable. The breakfast was excellent

Great Coffee, Comfy Room and the breakfast selection also expanded since I last visited.

Nothing major, only small issue was that the wifi dropped out daily at 2pm and needed a restart

Exceptionally friendly staff, delicious breakfast and a super clean room.

Nothing

Not much

The hotel was tired. The room was dark and looked out onto a wall about 1 metre away from the window. The insultation was non existent we could hear everything from the other rooms. In fact we had to go next door at 3am to tell the occupants to be quiet.

The breakfast was just outstanding! We didn’t expect to get that sort of breakfast so that was a very nice surprise! Big room and bed

Excellent service from reception to when we left. Lovely ambiance in the property and attention to detail was evident. Highly recommended

Nothing

Staff were friendly. Location was close to places we wanted to be. Breakfasts were tasty.

Do not understand how this place is 4 star accommodation at the price we paid. Pictures shown are misleading to what we got. The room we were in was tucked away at the back of the parking area with zero view of anything, no garden or sea view or balcony. We battled to get milk for the room after asking 3 times and it was never restocked. We just got our own eventually. The place just looks like it needs fixing everywhere for example (Shower leaks due to door seals being non existent and shower head is damaged and pressure is terrible, braai area benches wooden broken panels lying around, bedside bookshelf broken and loose). The fridge is extremely small and was leaking water from the freezer upon arrival. More bottled water should be provided because the tap water in Jbay is terrible. Getting a cup of coffee in the morning at breakfast is also extremely frustrating waiting 10-15min some mornings before it arriving as they take food orders as well as make the coffee. A simple thing like having a filter coffee/tea station like the breakfast station would resolve this and the guests can make their own coffees as needed. Speciality coffees can then still be ordered normally. The reality is that we have experienced way better 3 star places at a fraction of the price and we paid 4 star exuberant rates to experience 4 star accommodation, which we sadly didn't get. If you want to be 4 star, then the details matter.

Great location, comfortable big rooms, friendly staff and good breakfast.

We didn’t have hot water for the last few nights of our stay. We also paid for and upgraded room on the last night and couldn’t use the bathtub because they had removed the plugs even though the dama are overflowing with water.