Regency Inn Fresno

I love how quiet it is, they make us feel like home #111

No comment

Imm

The gos had a hard time finding the entrance to this inn. There isn't a deadbolt on the door. The room is semi clean with dirt covering the fan duct in the restroom. Wifi works.

Price, location

This hotel deserves 0 stars. First, there was a very unpleasant odor in both rooms. Even after spraying cologne and perfume to drown out the odor, the stench was very strong to the point that mom went to the car to try and sleep there instead. We went to the office but nobody came to help even after persistent bell ringing to ask to be moved to other rooms. We only managed 2-3 hours of sleep. In the morning, went to the office to make a complaint, the husband/wife owner operators denied that there were unpleasant odors. The husband said that there were never complaints and that the customers were crazy to make such accusations. I asked him, "are you calling me crazy because I am making a complaint? I said I wanted to be refunded because we had such an unpleasant experience due to the odor; it smelled like pesticides. He said no, no refund and insisted if we turned on the AC and after 5 minutes the odor goes away. I told him we did let the AC run a couple hours since shortly after we checked in, we turned on the AC then left to go out. When we came back a couple hours later that was when we noticed just how strong the odor was in both rooms. We even switched rooms with mom and dad since as I mentioned earlier mom went to the car to try and sleep due to the foul smell and dirty bathroom floor in their room. The customers do not care for their customers at all, especially the husband. First, he said there was no odor, then later said that the AC will drown out the smell. Do not go to this hotel, the owners are liars and have no integrity. They refer to their customers as "crazy"!!!

Quite

Parking

This is a one of the best hotels in this price range. Not worn out, but well kept. It’s quiet, well lit outside at night safe parking. I keep coming back here, I recommend it.