Silk Mill

Property was new, affordable, 30 minute walk to castle. Only concern was contacting the property before arrival and during stay.

Was very clean. Went in end of Aug. It was extremely warm in the room. Window only opens an inch, we couldn’t sleep with the window open because the traffic was so loud. Guess it depends what you are used to. We are used to quiet, dark and cool. Girl at the desk made it clear there wouldn’t likely be anyone to help us if we needed anything. That was weird. Check in and out was easy as long as you come during recommended times.

Booked for amenities: washer/dryer, stove top, microwave & TV. TV did not work. Had to buy and replace batteries in remote. Washer/dryer nearly impossible to access! No instructions provided for opération. Trial and error to operate. Stovetop - no response to buttons. Fortunately found a video. Used stovetop one time in four days. One small pot provided. No fry pan norcooking utensils. Microwave- could not read settings - no illumination or backlighting. Trial and error to find a 30 second button to operate. No satisfactory response from customer care on these inconveniences.

The room was extremely hot and had almost zero ventilation - only a window that opened maybe an inch. There was no fan provided and all requests for one were ignored. The bathroom was dirty on arrival and the whole room looked poorly kept. The road was extremely noisy yet we needed the window open for the tiny bit of air it provided, so be aware of that. Communication with ‘guest services’ was non existent - only a series of automated messages with generic information. They replied to none of my messages and ignored all requests. The location was good with a bus stop right outside which takes you into the city.

This property is not a hotel but originally a student dormitory, so I was not expecting excessive services. However, the experience was still very disappointing. To begin with, it was nearly impossible to get in touch with the management staff. The card case for the room key stated that the quickest way to reach them was through the booking site’s message system, and if that failed, to use the provided email address. In reality, all of my messages through the app were ignored, and no reply ever came to my emails. There was also a serious issue with the shower drainage. I ended up spending an hour cleaning out a large amount of hair left from previous guests. I sent five messages requesting assistance, but all went unanswered. Despite this lack of support, I still received repeated automated reminders about checkout procedures. If this were a budget hostel, I would not complain, but considering the price charged, the lack of response and poor maintenance is unacceptable. I cannot recommend this place.

Hotellissa helppo asioida, ja sijainti loistava. Majoituksen ympäristö rauhallinen, vaikka katu olikin suht vilkas. Mukava vastaanotto saapuessa.

Very well equipped

A horrible stay during the summer. Student housing during the school year, but it looks like they shut off the ventilation and hot water for the summer. TV remote didn't work making the TV inoperable. Bed was uncomfortable and there was no air flow at night. Attendant also told us to not lock the door which made us feel unsafe. Basement door to throw out trash was also locked. We ended our stay early and found other accommodations due to how uncomfortable we were.

We asked someone to bring us a saucepan and fryingpan to make food but we never get them! The room has a washing machine, a large refrigerator freeze and a dishwasher but not possibility to cook as a tourist. The service was very bureaucratic. The person who works in the reception was very helpful but could not help us. We had to phone some general office number - it was very confusing.

Gutes preisleistungsverhältnis